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TMCNet:  CSDP Launches Transactional Service Relationship Management (SRM) for Reverse Logistics Software Solution

[February 12, 2013]

CSDP Launches Transactional Service Relationship Management (SRM) for Reverse Logistics Software Solution

IRVINE, Calif., Feb. 12, 2013 /PRNewswire via COMTEX/ -- Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM©) solutions, is launching a transactional based pricing solution for the reverse logistics industry. The solution includes modules for all processes in the reverse logistics supply chain delivered in a cloud-based model, which reduces upfront software and hardware capital and charges customers based on actual usage.


(Logo: http://photos.prnewswire.com/prnh/20130212/SF57343LOGO) "Transactional based pricing is increasing among companies looking for a value-based model that provides a closer linkage between business activity and costs and a quicker ROI than traditional models," said Jerry Edinger, President and CEO of CSDP. "Our solution gives companies full visibility into goods in motion throughout the reverse logistics supply chain providing unprecedented insight into internal and external service operations." The solution will be shown at CSDP's booth F13 at the Reverse Logistics Association Annual Conference in Las Vegas, February 12-14, and will be discussed in a webinar on February 27 at 1 pm EST: 2013 Reverse Logistics Automation Benchmark Results - How transactional based pricing is transforming reverse logistics. Michael Blumberg, Principal of Blumberg Advisory Group, will discuss the findings of his 2013 Reverse Logistics Automation survey and will address the top challenges reverse logistics organizations are facing today and ways to meet those challenges.

CSDP's Transactional Service Relationship Management (SRM)© for Reverse Logistics (RL) software solution is designed to improve operational efficiencies and reduce costs in depot repair centers as well as to improve inventory and parts management, all while promoting superior customer satisfaction. The end-to-end RL solution provides in-depth, real-time visibility into the returns management process giving companies a distinct competitive advantage.

For more information, contact Ray Miller at 888-741-2737 x107.

About CSDP CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and services for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support. This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models. CSDP's software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service lifecycle management, visit http://www.csdpcorp.com.

SOURCE CSDP http://rt.prnewswire.com/rt.gif NewsItemId=SF57343&Transmission_Id=201302120800PR_NEWS_USPR_____SF57343&DateId=20130212

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