INGATE

From The Sip Trunking Experts

TMCNet:  TeamSupport Named a Finalist in the 2013 Stevie Awards for Sales & Customer Service

[February 13, 2013]

TeamSupport Named a Finalist in the 2013 Stevie Awards for Sales & Customer Service

Dallas, Texas, Feb 13, 2013 (PRWeb.com via COMTEX) -- TeamSupport.com, the award-winning provider of service desk and collaborative customer support software, has been named a Finalist in the 2013 Stevie Awards for Sales & Customer Service in the categories of Best Contact Center Solution and Relationship Management Solution. It joins Parature and Desk.com in being ranked as an exemplary customer service software solution by a panel of independent judges from across the information technology industry.


The Stevie Awards will be presented at its 2013 awards gala at the Paris Hotel in Las Vegas on Monday, Feb. 25.

TeamSupport, launched in 2009, is a customer support software-as-a-service (SaaS) developed for customer support teams. It was developed by individuals who worked in high-tech and software companies as CEO, software developers and Help Desk professionals.

"In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments," said Robert C. Johnson, CEO of TeamSupport. "The customer experience was sacrificed in the process. Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built an innovative product that addresses the core issues facing support teams in a software suite that is sophisticated, yet very easy to use." TeamSupport, which today is a trusted software provider for prominent businesses across the globe, is more than just a ticketing system. Rather, it also helps customer service teams and departments collaborate and communicate more effectively, and stay organized better.

TeamSupport's most popular features include Ticket Deflection, which suggests possible solutions to customer issues before they call for help; e-mail integration, a "command central" that organizes communication and prevents them from falling through the cracks; screen recording to capture customer issues in real-time; and integration with Salesforce, Facebook, Dropbox and other widely used tools.

Learn more today by visiting http://www.TeamSupport.com About TeamSupport TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.

Read the full story at http://www.prweb.com/releases/2013/2/prweb10425989.htm PRWeb.com

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.