INGATE

From The Sip Trunking Experts

TMCNet:  SygmaTel Uses PortaSwitch Softswitch/Billing Platform To Build Differentiating Retail Business

[February 14, 2013]

SygmaTel Uses PortaSwitch Softswitch/Billing Platform To Build Differentiating Retail Business

COQUITLAM, British Columbia, Feb. 14, 2013 /PRNewswire via COMTEX/ -- Like many enterprising companies in the early part of the last decade, SygmaTel set out in 2003 to make its mark in the global telecommunications revolution. By assembling a robust termination network, SygmaTel was able to provide domestic and international voice, data and signaling services on a wholesale basis from its operations center in Egypt to telecoms throughout the Middle East, with routes stretching from Bangladesh to the United States.


Now that SygmaTel has established itself as a trusted provider across the region, it's looking for additional opportunities to grow. The market for hosted retail continues to be fertile--as long as newcomers can differentiate themselves by supporting valuable, enhanced and customer-centric services. SygmaTel believes it has assembled the right infrastructure using the PortaOne PortaSwitch communication services and subscriber management platform.

"Our goal with SygmaFone, our new retail service company, is to give operators the ability to provide any kind of customer-facing service--even some that haven't been invented yet," said Muhammad El-Sergani, Operation Manager for SygmaTel. "Having PortaSwitch helps a lot with the backbone of the network." Designed for the diverse needs of next-generation telecoms, wholesalers, ISPs, MVNOs and other network service providers, PortaSwitch makes virtually any kind of telecommunications business model possible. The all-in-one customer management and SIP softswitch platform, comprised of a billing software system, Class 4-5 softswitch and media application servers, is a highly versatile solution for unifying voice and data traffic while supporting a wide range of market-driven, value added services.

"We did a thorough market survey and by far, PortaSwitch had the best options," said Mr. El-Sergani. "We especially liked the number of service modifications allowed through PortaSwitch's open API. Out of the box it provides everything any company would need, from a small IP-PBX to a carrier-grade wholesale platform." PortaSIP, PortaSwitch's highly scalable SIP softswitch, is specially built to allow telephony elements to be combined with other Web applications such as email, messaging, Internet and video streaming. It offers advanced Class 5 features for hosted IP-PBX or IP Centrex, as well as Class 4 features such as call forwarding/follow-me, call transfer, instant messaging, teleconferencing, call recording and automated IP phone provisioning.

According to Mr. El-Sergani, PortaSwitch's PortaBilling customer management/provisioning/billing software was another key consideration. "Because the PortaBilling module is integrated, customer billing and follow up is just one less headache to deal with," he noted. "The available features enable us to focus on delivering the quality our customers deserve to have." In addition to its hosted services, SygmaFone is developing its own retail offering based on PortaSwitch. The new service, expected to debut later this year, will support voice, text chatting, SMS, top-up and money transfer services.

"Our direct retail network will not be a typical SIP Dialer. It will certainly support low-cost, high-quality voice calls--but the added value will come from the other packaged services built in," stated Mr. El-Sergani. "Our long-term vision is to add video, conferencing and cloud applications as well as seamless integration with a branded credit or debit card. Our services will be offered over the Internet, so basically anyone around the globe could be our customer." As SygmaTel continues to develop its portfolio of network services, it looks to PortaOne and the company's PortaCare team to support many of its essential components. SygmaTel's Operation Manager says his firm's experience so far has given him peace-of-mind.

"Our partners at PortaOne are highly efficient. They quickly understand our requirements and are quick to respond," Mr. El-Sergani said. "PortaSwitch is the perfect solution for us." About PortaOne:Based in Canada, PortaOne is a leading global provider of software for the telecommunications and utility industries. The company's products enable service providers and carriers to run a broad line of retail and wholesale services within a single software package. PortaOne's flagship products, PortaSwitch (www.PortaOne.com/PortaSwitch) and MetroBilling (www.MetroBilling.com) are a fundamental part of the business infrastructure for over 380 service providers and telcos in 80+ countries worldwide. Over two-thirds of PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards, wholesale origination and termination, residential triple-play, MVNO/MVNE, callshops and more. To learn more, visit www.PortaOne.com.

SOURCE PortaOne http://rt.prnewswire.com/rt.gif NewsItemId=CG59907&Transmission_Id=201302140809PR_NEWS_USPR_____CG59907&DateId=20130214

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.