From The Sip Trunking Experts

TMCNet:  Zeacom to Sponsor Lync Conference 2013 in San Diego

[February 15, 2013]

Zeacom to Sponsor Lync Conference 2013 in San Diego

TMCnet News
Mostafa Razzak
JMR Worldwide (for Zeacom (News - Alert))
Zeacom to Sponsor Lync Conference 2013 in San Diego
Silver Sponsor to Showcase Multichannel Contact Center Solution
Native to Microsoft (News - Alert) Lync, and will Partake in 'Ask the Experts' Session

Irvine, CA  (February 15, 2013) - Zeacom, leading provider of multichannel contact center solutions, today announced its commitment as a Silver Sponsor of the Lync Conference 2013, and its participation in 'Ask the Experts' Session.
Taking place February 19-21, 2013, in San Diego, CA, the Lync Conference is an interactive environment for Microsoft collaborators, developers and partners to showcase the most up-to-date content and solutions for Microsoft Lync.
'We are very excited to participate in the Lync Conference 2013 and look forward to engaging our colleagues throughout the Microsoft Partner Network,' commented Zeacom vice president of sales, Steve Carter.
Zeacom will have a multi-faceted presence in San Diego. In addition to its presence in Kiosk 2, the company will man a podium at the Plantronics (News - Alert) booth, showcasing ZCC's performance with its partner's headsets. Also, company executives will address the topic of, 'How is a Help Desk or Customer Service user different from a standard Microsoft Lync user, and how do you make them successful with Lync,' as part of the Ask the Experts session on February 19 at 5:30 PM.
A member of the Microsoft Partner Network for more than twelve years, Zeacom offers feature-rich, multichannel contact center solutions native to the Lync platform. Agents are able to deliver high-value interactions with a choice of voice, email, and Internet communications that maximize customer satisfaction and leverage the power of lync.
'Microsoft Lync enables enterprise communications by integrating telephony, voice, web conferencing, and instant messaging into a single unified experience,' added Carter. 'ZCC exists seamlessly within Microsoft Lync architecture as an internal resource that extends Lync and its rich functionality into the contact center environment. As calls are not routed externally through a third-party PBX (News - Alert), users benefit from all of Lync's advanced features and functionality.'
ZCC is a highly available, flexible tool for agents to manage contact center communications using the full capabilities of Microsoft Lync. Reporting, monitoring and supervisory control provide the means to optimize contact center performance and achieve first-contact resolution.
With offices and staff located throughout North America, Europe, and Asia-Pacific, Zeacom has the worldwide resources to support Microsoft's global customer base, and works hand-in-hand with Lync customers and partners in all aspects of pre-sales activity, design, deployment, and maintenance.
For additional information on Zeacom and its solutions for Microsoft Lync, please visit:
About Zeacom
Zeacom, an Enghouse (News - Alert) Systems company, is a leader in communications solutions delivering Multimedia Contact Center, Business Process Automation and Unified Communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.
Zeacom is a member of the Microsoft Partner Network with Gold competencies in Application Development, Application Integration and Communications with offices in North America, Northern Europe and Asia Pacific. Zeacom has partnered with NEC for 17 years, is a Cisco Premier Partner and a registered member of the Avaya (News - Alert) DevConnect program. For more information go to
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL). Further information about Enghouse may be obtained from its web site at

Edited by Amanda Ciccatelli

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.