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ITinvolve Raises the Bar With Launch of Winter '13 Social IT Service, Knowledge Management Solutions
LAS VEGAS, NV, Feb 18, 2013 (MARKETWIRE via COMTEX) --
ITinvolve today announced the launch of its Winter '13 social IT
service and knowledge management solutions. ITinvolve's fourth
product release in 12 months, Winter '13 incorporates frontline
customer feedback and showcases ITinvolve's commitment to innovation
in a market increasingly dissatisfied with traditional process-heavy,
user-unfriendly tools. The announcement was made at Pink Elephant's
17th Annual IT Service Management Conference and Exhibition at the
Bellagio Hotel in Las Vegas.
Recently named a finalist for the coveted Pink Elephant Innovation of
the Year award, ITinvolve took the IT management market by storm with
its February 2012 launch of ITinvolve for Social Knowledge
Management(TM). In May and September 2012, ITinvolve demonstrated its
ability to rapidly deliver fresh and new innovation by adding social
IT process support for change, incident, request, and problem
management, as well as the core service desk function.
According to Gartner analysts Jeffrey M. Brooks and Jarod Greene, in
their Aug. 20, 2012 Gartner Magic Quadrant for IT Service Support
Management (ITSSM) Tools, "The IT service desk function continues to
grow and mature, resulting in the ITSSM tools market's emergence."
The report describes how the types of innovations ITinvolve is
delivering today around people-centric design, visualization and
social IT management will more and more characterize this market: "In
addition to the usual IT service desk criteria, the ITSSM tools will
focus [in part] on how the various features of tools integrate from
the perspective of people, process and technology with a specialized
focus on:
-- End-to-end visualization of hierarchical and peer-to-peer
relationships of configuration items that deliver IT services
-- Social IT management capabilities that enable improved collaboration,
generate ideas, and share best practices"
"We are excited by the rapid pace of adoption for ITinvolve's social IT
management solutions," said ITinvolve Co-Founder and CTO Rob Reiner.
"This is enabling us to quickly combine direct customer feedback with
new innovations that make our solution a real game-changer for
turbo-charging customers' existing service desk and IT management
investments and also further separates ITinvolve's IT Service
Management capabilities from the traditional players."
"ITinvolve really listens to their customers' feedback," said Melissa
Kraft, systems security manager in the Technology Services Division
for the City of Denton (Texas). "There are several new elements added
in Winter '13 that came directly from our company's feedback. The
process to deploy the new Winter '13 release went very smoothly."
Winter '13 delivers the following features:
-- The ability to easily use ITinvolve's breakthrough social knowledge
management and visualization capabilities as a complement to an
existing Service Desk or ITSM investment
-- Expanded capabilities to core IT processes for incident, request,
problem, and change management that make ITinvolve both highly
competitive with and strategically differentiated from traditional
alternatives
-- Numerous enhancements directly based on customer feedback,
demonstrating that ITinvolve is a company that takes customer feedback
and trust seriously
More information about the Winter '13 release can be found at
www.itinvolve.com/products or by attending the free webinar "What's
new in Social IT collaboration".
Winter '13 provides the following customer benefits:
-- Improves time to resolve issues and restore service by 30 percent or
more
-- Reduces the number of changes that have unintended consequences by 30
percent or more
-- Improves end-user satisfaction by 20 percent or more
-- Enables IT departments to make decisions with confidence across a wide
range of areas including: disaster recovery planning, data center
consolidation and moves, mergers and acquisitions, and more
-- Improves cross-team coordination of daily IT operations activities by
50 percent or more
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect
to this research, including any warranties of merchantability or
fitness for a particular purpose.
About ITinvolve
ITinvolve is the leading innovator of social IT service management
solutions. ITinvolve helps IT professionals understand and manage
complex IT environments, efficiently execute IT service management
processes, capture and use knowledge to resolve incidents faster,
find the root-cause of problems and substantially reduce risks
associated with bad changes. ITinvolve lowers the total cost of
delivering great IT service. Built on the secure and scalable
Force.com platform, ITinvolve requires no hardware or software
installation and is remarkably easy to use. Call 1-877-741-8944,
visit www.itinvolve.com or follow on Twitter @ITinvolve
Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2231506
Contact:
Jim Engineer
e-Rainmaker PR for ITinvolve
Mobile: 630.728.1387
Email Contact
SOURCE: ITinvolve
http://www2.marketwire.com/mw/emailprcntct id=408FE6013384BFD8
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