INGATE

From The Sip Trunking Experts

TMCNet:  SatCom Marketing Named Time Warner Cable's Quality Vendor of the Year for 2012

[February 20, 2013]

SatCom Marketing Named Time Warner Cable's Quality Vendor of the Year for 2012

MINNEAPOLIS, Feb 20, 2013 (GLOBE NEWSWIRE via COMTEX) -- SatCom Marketing, LLC, a teleservices company located in Minneapolis, MN, was named the Time Warner Cable Quality Vendor of The Year for 2012. This is the second straight year SatCom has won the award that Time Warner Cable bestows on its top teleservices vendor in recognition of call quality and compliance to national telemarketing standards of conduct. SatCom was also named the Time Warner Cable Quality Vendor of the Quarter for the 4 quarter of 2012.


SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award, which is based on over 5500 randomly sampled customer telephone calls over a 52-week period. The calls were scored by an independent call qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge and regulatory compliance. Leading up to the Vendor of the Year Award, SatCom Marketing was named Time Warner Cable's Quality Vendor of the Quarter for 3 quarters in 2012 and has won the quarterly award 7 of the last 8 quarters. SatCom was also the Time Warner Cable Quality Vendor of the Year for 2011.

"This award is a testament to the hard work and focus of our entire call center team," said SatCom Marketing founder and President, F. Dale Wunderlich. "Time Warner Cable works with some of the best teleservices vendors in the country and to win this award two straight years against such strong competition makes a real statement about SatCom's dedication to quality." There are several components to the quality initiative. Live calls are monitored on a daily basis and each week a list of randomly selected call recordings is reviewed by a 3 party. Over the course of each quarter, every SatCom Marketing agent is monitored at least once and most receive multiple reviews. 97.2% of SatCom Marketing calls were rated good, very good or excellent. SatCom also achieved a score of 99.5% for the month of August which is the highest monthly score Time Warner Cable's third party monitoring firm has ever recorded.

"Winning the Vendor of the Year award is great recognition for our team," said Wunderlich, "But our real objective is to generate quality sales and meaningful customer interactions for our clients. When our clients are successful, we know we've done a good job." About SatCom Marketing, LLC - SatCom Marketing, LLC, is a teleservices vendor specializing in inbound and outbound sales and contact center services for the Cable, Telecommunications and other industries. SatCom Marketing offers a variety of services including inbound & outbound sales, customer acquisition & retention, product upgrades, customer service and lead generation for consumer and business-to-business markets. SatCom is SRO Accredited by the Professional Association of Consumer Engagement (PACE), the industry's Gold Seal of Approval for quality and performance standards. Only 19 firms nationwide have achieved PACE-SRO accreditation.

The SatCom Marketing logo is available at http://www.globenewswire.com/newsroom/prs/ pkgid=17253 CONTACT: Bob Bedford Phone: (763) 235-8110 E-mail: Bob.Bedford@SatComMarketing.com www.satcommarketing.com http://media.globenewswire.com/cache/24867/small/18215.jpg (Logo: http://media.primezone.com/cache/24867/int/18215.jpg) http://www.globenewswire.com/newsroom/ti nf=MTMjMTAwMjI0MDUjMjQ4Njc=

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.