From the Experts
SIP Trunking News
[February 21, 2013]
IPS Inc. partners with Drishti to add value to their enterprise offerings
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 21 February 2013 Release date- 20022013 - Gurgaon - Drishti, the leading contact center solution provider diversifies its market presence in Japan and enhances its recognition furthermore by partnering with IPS Inc.
The latter is a leading telecom provider, offering reliable, dependable and efficient services to their clients.
In reference to this association, Mr. Miyashita, CEO, IPS says, 'We are a leading telecom provider in Japan and aim at making call centre services easily accessible as well as provide additional value offerings to enterprises. We therefore partnered with Drishti to explore this need to the fullest. Drishti, being the provider of an all-in-one CIM solution, offered us unique features which enabled us to achieve our goal. As a part of this plan, we will be launching services with the localized version of AMEYO. Our further plans include value based offerings like SAAS, Utterance Scorer and Scalable Live Viewer which will bridge the gap between the outsourcer and the call center and provide advanced tools for quality assurance.' Talking about the partnership, Sharat Chandra, VP - Business Development (APAC), Drishti-Soft says - 'Japan is the third largest economy in the world, wherein the telecom sector is growing at a fast pace and we were looking for a valuable partner to establish AMEYO in the domain. With IPS Inc, we have been able to fortify our presence in the Japanese market and are looking forward to sustainable business with this association.' The Japanese telecom provider, partnered with Drishti and hosted AMEYO which had been customized according to the local language of Japan. They were able to develop their business by improving quality monitoring and advanced speech recognition methods that enabled automatic quality check of conversations.
With this alliance, the software based suite will be offered to the Japanese market which will make the management of call centres and enterprises easy. The extensive presence of IPS, combined with the future proof and scalable features of AMEYO, will make the Japanese market boost in its operations. Unlike other traditional approaches, AMEYO is an all in one software based suite, which is scalable, customizable, robust and less expensive. It is an apt solution for all contact centres, because it enables more delivery to the clients and customers. With AMEYO, contact centres are able to adapt themselves according to the business ups and downs and allow them to move with the business dynamism.
About IPS Inc.: IPS Inc. is the leading provider of telecom in Japan. Their vast telecommunication expertise covers the delivery of reliable, dependable and efficient services to their clients. IPS has likewise developed its own softphone application for internet telephony. They have acquired the license and network infrastructure of Teleglobe Japan in 2002, hence redefining their full capability of delivering reliable services to their valued clients at a low cost.
About AMEYO: AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
About Drishti: Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
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