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TMCNet:  Netcall Announces New Technology Platform Liberty

[February 26, 2013]

Netcall Announces New Technology Platform Liberty

(M2 PressWIRE Via Acquire Media NewsEdge) Netcall, a leading customer engagement solution provider, announces the release of Liberty, its latest platform that reflects the companys enhanced proposition to deliver a range of integrated software applications to improve customer engagement, streamline internal operations and free valuable resources.


Libertys enhanced technology core offers a faster, smarter and smoother experience to users as well as their customers. Designed to remain at the forefront of technology, it supports the delivery of all Netcall solutions and it is an essential step towards the delivery of multi-channel, multi-media solutions using speech, web and mobile devices, on-site or in the cloud. Mobile users will be able to interact with Liberty solutions whilst on the move, seamlessly switching between channels The updated technology stack uniquely offers Netcalls Eden for Business Process Management (BPM) embedded at its heart, with plug-in models that focus on business effectiveness and efficiency, enabling innovation and flexibility. It also features an improved Speech Recognition engine, Nuance Recognizer 10, from the market leader in speech technology, with Nuances solutions being used in more than 5 billion mobile phones and 70 million cars.

Netcalls commitment to helping customers conserve energy and save money is reflected in the use of the ENERGY STAR qualified HP server configurations. Moreover, the Intel Xeon processor product family offers the best price and performance for compute and memory. As a Gold Microsoft OEM Partner, Netcall uses Windows Server operating systems for Liberty, designed to power the next generation of applications, providing a highly secure network infrastructure and increasing technological efficiency within organisations.

In todays marketplace meeting service demands profitably and efficiently is a significant challenge. Liberty responds to these marketplace needs and is designed to support and adapt to the way organisations work, so that citizens, patients or customers can continue to receive the best service.

*Mark Holmes, Sales Director, Netcall:* Throughout the years we have delivered a series of innovative platforms, each developed with our customers in mind, aligned to the highest industry standards and providing a rapid return on investment. Liberty continues this tradition; it is technically robust and offers new, greener opportunities for scalability and resilience. It also allows our customers to save in the long term and consolidate the number of suppliers they use.

For further information, please contact: Oana Jinga, PR Executive, Netcall t 0330 333 6100 f 0330 333 0102 e oana.jinga@netcall.com w www.netcall.com About Liberty Liberty, Netcalls latest technology platform is future-focused and provides any organisation with powerful capabilities to manage contacts, content and data, while optimising the efficiency of their workforce and business processes. It embeds a version of the Eden suite providing business process management and work-flow as new standard platform capabilities and also giving access to a number of new licensed solutions.

In addition Liberty incorporates an upgraded technology stack and allows for further product integration, such as the enterprise content management and case management solutions from the acquisition of Serengeti Systems.

Netcalls portfolio has expanded dramatically over the past 20 years, delivering end-to-end solutions that embrace the entire customer journey. The current portfolio addresses four areas: Intelligent Contact Handling, Workforce Optimisation, Enterprise Content Management and Business Process Management.

Designed in the UK, Liberty saves time, frees up resource and reduces waste. Netcalls proven software development and delivery track record offers the peace of mind of a sustained return on investment underpinned by dependable local support.

About Netcall plc Netcall offers a platform with a broad set of innovative packaged solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. The Companys solutions can be bought either individually or as a suite, on-premise or in the Cloud. This modular approach gives customers an affordable entry point to the platform from which they can both upgrade and expand, protecting their future investments and potentially reducing their number of suppliers.

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Their target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations.

Netcalls customer base contains over 750 organisations in both the private and public sectors. These include over 70% of the NHS Acute Health Trusts, over 50% of London Borough Councils, major telecoms operators such as BT and Cable & Wireless and leading organisations including The University of Cambridge, The Forestry Commission, Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com)).

(c) 2013 M2 COMMUNICATIONS

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