INGATE

From The Sip Trunking Experts

TMCNet:  Clarabridge Receives

[February 26, 2013]

Clarabridge Receives "Double Victor" Honor in Hurwitz & Associates' Victory Index Report for Text Analytics

RESTON, Va. --(Business Wire)--

Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics, today announced that it was named a "Double Victor" in the Hurwitz & Associates' "Text Analytics: The Hurwitz Victory Index Report" for its go to market and customer experience strength. The analysis placed Clarabridge (News - Alert) at the top of the text analytics industry due to its dedication to customer experience management, innovation, and customer support.

The Hurwitz & Associates' Victory Index evaluated Clarabridge's text analytics market position through vendor surveys, vendor references, online Victory Index Survey, discussions with clients, and secondary references. Clarabrige led the "Victors" pack for its feature and functionality roll out, sentiment analysis capabilities, and overall support to its customers. In the "Victor" categories of vision, viability, validity, and value, Clarabridge earned high scores for its SaaS (News - Alert) offerings and ability to consistently deliver excellent customer satisfaction.


Customers surveyed for the report praised Clarabridge for routinely listening and working toward the next best thing, quick ramp up ability, speed of insights, and intuitive understanding of customer needs. Customers recognized Clarabridge's 11-point degree based sentiment scale as a key differentiator, noting that the software could help all businesses with customer insight groups, customer analysis, marketing, social media monitoring teams, and CRM groups working with a large amount of data.

"Clarabridge's vision and dedication to Customer Experience Management resonated highly with customers surveyed for the Victory Index," said Judith Hurwitz (News - Alert), President and CEO, Hurwitz & Associates, Inc. "Clarabridge's ability to lead the market with innovative technologies and intelligently listen to the Voice of the Customer will continue to enhance the overall customer experience."

"It is an honor to be recognized for not only our dedication to Customer Experience, but how we support organizations to intelligently collect, understand, and act on the Voice of the Customer," said Sid Banerjee (News - Alert), CEO, Clarabridge. "Clarabridge will continue to drive measurable business value by looking at the customer holistically, targeting key experiences and issues, and helping stakeholders across the organization take actions, collaborate, and engage with customers, all in real-time."

About Clarabridge

Clarabridge is the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia (News - Alert), Fidelity, Gaylord Hotels, Intuit, J.D. Power, L'Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy's International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.comor on Twitter: @clarabridge.


[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.