INGATE

From The Sip Trunking Experts

TMCNet:  Phonak Brings Home Gold

[February 27, 2013]

Phonak Brings Home Gold

WARRENVILLE, Ill., Feb. 27, 2013 /PRNewswire via COMTEX/ -- Phonak was among select companies from around the world to receive the prestigious Gold Stevie Award at the annual Stevie Awards Gala held February 25 in Las Vegas. Tara O'Dell, Phonak Director of Customer Care accepted the top honors in the "Customer Service Team of the Year - Recovery Situation" Category on behalf of the company.


"I want to thank the Stevie Award Judging Committee for acknowledging Phonak's service commitment," said O'Dell to the hundreds of ceremony attendees. "There are 35 million adults and children in the United States with hearing loss, and the Phonak Customer Care Team plays an integral role in helping those with hearing loss by providing service and technical counsel to the thousands of hearing healthcare professionals across the country who treat them. So on behalf of the team and everyone at Phonak, let me close with a very audible, very appreciative 'THANK YOU' to all." Phonak beat out more than 1,100 entries from organizations worldwide representing hundreds of industries. Other medal winners in the same category include Allscripts, Chicago; ILEE, Hatfield, Hertfordshire, United Kingdom; DiCentral, Houston, TX; LifeLock, Inc., Tempe, AZ and Sundance Vacations, Wilkes-Barre, PA.

"The internationally recognized Stevie Award is an extremely important achievement to us, demonstrating our ongoing commitment to create a consistent, scalable, sustainable competitive advantage within Phonak in support of our Phonak mission," said Phonak President Jeff Newnham. "It is paramount to us that we provide service excellence to hearing health professionals so that they in turn, can easily fit people with the most innovative hearing solutions available today." About Phonak Headquartered near Zurich, Switzerland, Phonak, a member of Sonova Group, has developed, produced and globally distributed state-of-the-art hearing systems and wireless devices for more than 60 years. The combination of expertise in hearing technology, mastery in acoustics and strong cooperation with hearing care professionals allows Phonak to significantly improve people's hearing ability and speech understanding and therefore their quality of life.

Phonak offers a complete range of digital hearing instruments including Lyric, the only invisible hearing device worn 24/7, as well as complementary wireless communication systems. With a worldwide presence, Phonak drives innovation and sets new industry benchmarks regarding miniaturization and performance.

About The Stevie Awards The Stevie Awards, the world's premier business awards, are organizers of the prestigious Stevie Awards for Sales & Customer Service, American Business Awards, International Business Awards, and the Stevie Awards for Women in Business. The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer service, and call/contact center professionals worldwide. The awards are judged each year by several hundred executives around the world. Its sponsors include several of the top suppliers to sales and customer service professionals.

SOURCE Phonak http://rt.prnewswire.com/rt.gif NewsItemId=CG67861&Transmission_Id=201302271434PR_NEWS_USPR_____CG67861&DateId=20130227

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.