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TMCNet:  Phonak Brings Home Gold

[February 27, 2013]

Phonak Brings Home Gold

WARRENVILLE, Ill., Feb. 27, 2013 /PRNewswire via COMTEX/ -- Phonak was among select companies from around the world to receive the prestigious Gold Stevie Award at the annual Stevie Awards Gala held February 25 in Las Vegas. Tara O'Dell, Phonak Director of Customer Care accepted the top honors in the "Customer Service Team of the Year - Recovery Situation" Category on behalf of the company.


"I want to thank the Stevie Award Judging Committee for acknowledging Phonak's service commitment," said O'Dell to the hundreds of ceremony attendees. "There are 35 million adults and children in the United States with hearing loss, and the Phonak Customer Care Team plays an integral role in helping those with hearing loss by providing service and technical counsel to the thousands of hearing healthcare professionals across the country who treat them. So on behalf of the team and everyone at Phonak, let me close with a very audible, very appreciative 'THANK YOU' to all." Phonak beat out more than 1,100 entries from organizations worldwide representing hundreds of industries. Other medal winners in the same category include Allscripts, Chicago; ILEE, Hatfield, Hertfordshire, United Kingdom; DiCentral, Houston, TX; LifeLock, Inc., Tempe, AZ and Sundance Vacations, Wilkes-Barre, PA.

"The internationally recognized Stevie Award is an extremely important achievement to us, demonstrating our ongoing commitment to create a consistent, scalable, sustainable competitive advantage within Phonak in support of our Phonak mission," said Phonak President Jeff Newnham. "It is paramount to us that we provide service excellence to hearing health professionals so that they in turn, can easily fit people with the most innovative hearing solutions available today." About Phonak Headquartered near Zurich, Switzerland, Phonak, a member of Sonova Group, has developed, produced and globally distributed state-of-the-art hearing systems and wireless devices for more than 60 years. The combination of expertise in hearing technology, mastery in acoustics and strong cooperation with hearing care professionals allows Phonak to significantly improve people's hearing ability and speech understanding and therefore their quality of life.

Phonak offers a complete range of digital hearing instruments including Lyric, the only invisible hearing device worn 24/7, as well as complementary wireless communication systems. With a worldwide presence, Phonak drives innovation and sets new industry benchmarks regarding miniaturization and performance.

About The Stevie Awards The Stevie Awards, the world's premier business awards, are organizers of the prestigious Stevie Awards for Sales & Customer Service, American Business Awards, International Business Awards, and the Stevie Awards for Women in Business. The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer service, and call/contact center professionals worldwide. The awards are judged each year by several hundred executives around the world. Its sponsors include several of the top suppliers to sales and customer service professionals.

SOURCE Phonak http://rt.prnewswire.com/rt.gif NewsItemId=CG67861&Transmission_Id=201302271434PR_NEWS_USPR_____CG67861&DateId=20130227

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