From The Sip Trunking Experts

TMCNet:  The Honolulu Star-Advertiser Kokua Line column

[February 28, 2013]

The Honolulu Star-Advertiser Kokua Line column

Feb 28, 2013 (The Honolulu Star-Advertiser - McClatchy-Tribune Information Services via COMTEX) -- Question: In reference to Wednesday's Kokua Line: How can one order birth certificates online if one does not have a credit card I would like to order birth certificates for me, my wife, two sons and my mother, who is 89. We have one copy each but it might be a good idea to get a second copy. Only my wife and I have credit cards. We live on the neighbor islands.

Answer: You cannot order birth, death or marriage certificate copies online unless you pay by credit card.

In your case, you may order certified copies of your birth certificate as well as those of your children using the online system.

The name on the credit card must match the name on the vital record being requested. But if a parent's name is on a child's birth certificate, parents also may order copies for the child no matter how old the child, said Health Department spokeswoman Janice Okubo.

"Those are the only requests the birth certificate e-service can handle at this time," she said. "When you enter the online system, those are the only options you are offered." Get more details at

For married women and others whose names may no longer match the names on their birth certificates, the options are to get copies in person or by mail.

In the case of mail applications, you must pay by money order, certified check or cashier's check. No personal checks are accepted because of the possibility they may bounce. If you apply in person, you may pay in cash.

Okubo explained that the only practical way for the department to verify identity is to match the names on original record to identification such as a credit card.

"At the office window you must present a photo ID to verify your identity," she said. "For mail-in requests, you must provide copies of documents that verify your name change and identity." If the names were not checked, "potentially anyone could order and receive your confidential records," she said.

Electronic systems that can cross-check names, addresses, credit and other records, would require extra costs and fees, she said.

Auwe To the Department of Health's policy regarding who can use a credit card to order records online. This policy prevents any married woman the equal opportunity to use the online service because we do not have credit cards with our birth names. I provided all the personal info that only I would know, but I have to waste hours waiting in line to obtain my own birth certificate while it is a snap for my husband. -- Frustrated "Unfortunately, at this time, the online system cannot accommodate people who have changed their name after birth," Okubo said.

The credit card name match is a security feature to prevent unlawful access to the records and fraud, she said.

The department and webmasters have searched for a solution, "but so far none has been found," she said.

"We were hoping to have additional resources to upgrade the computer system, but with no increase in fees, that is another challenge." Question: How does a citizen report potholes on roads Is there a different place to report city roads, state roads and federal highways Answer: For state roadways, call the state Department of Transportation at either 831-6714 or 536-7852.

The department oversees Ala Moana Boulevard, most of Farrington Highway, Kahekili Highway, Kalanianaole Highway, Kamehameha Highway, Likelike Highway, most of Nimitz Highway, Pali Highway, Vineyard Boulevard and the H-1, H-2 and H-3 freeways (including on- and offramps).

For city roads, call 768-7777 or go online at

The federal government maintains roads on federal properties.

---- Write to "Kokua Line" at Honolulu Star-Advertiser, 7 Waterfront Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813; call 529-4773; fax 529-4750; or email

___ (c)2013 The Honolulu Star-Advertiser Visit The Honolulu Star-Advertiser at Distributed by MCT Information Services

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.