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TMCNet:  HAWAIIAN TELCOM HOLDCO, INC. - 10-K - Management's Discussion and Analysis of Financial Condition and Results of Operations

[March 14, 2013]

HAWAIIAN TELCOM HOLDCO, INC. - 10-K - Management's Discussion and Analysis of Financial Condition and Results of Operations

(Edgar Glimpses Via Acquire Media NewsEdge) Background In the following discussion and analysis of financial condition and results of operations, unless the context otherwise requires, "we," "us" or the "Company" refers, collectively, to Hawaiian Telcom Holdco, Inc. and its subsidiaries.


The statements in the discussion and analysis regarding industry outlook, our expectations regarding the future performance of our business and the other non-historical statements in the discussion and analysis are forward-looking statements. These forward-looking statements are subject to numerous risks and uncertainties, including, but not limited to, the risks and uncertainties described in Item 1A, "Risk Factors." Our actual results may differ materially from those contained in any forward-looking statements. You should read the following discussion together with Item 6, "Selected Financial Data" and our consolidated financial statements and related notes thereto included elsewhere in this annual report.

Chapter 11 Reorganization On December 1, 2008, we and certain of our subsidiaries filed voluntary petitions for relief under Chapter 11 of the Bankruptcy Code and on October 28, 2010, the Company emerged from Chapter 11. For further information regarding these petitions, see Note 22 to the consolidated financial statements.

Under the Plan of Reorganization, all of the existing common stock and stock options were cancelled upon emergence and the equity holders received no recovery. Our emergence from Chapter 11 on the emergence date resulted in a new reporting entity and the new shares of common stock were issued to the former secured lenders and swap counterparties. We adopted fresh-start reporting as of October 31, 2010. As required by fresh-start accounting, our assets and liabilities have been adjusted to fair value. Accordingly, our financial condition and results of operations after October 31, 2010 are not comparable to the financial condition and result of operations for periods prior to and on October 31, 2010.

Wavecom Solutions Corporation Acquisition On December 31, 2012, we completed our acquisition of Wavecom Solutions Corporation ("Wavecom") for $8.3 million in cash, net of cash acquired and final purchase price adjustments. Wavecom provides telecommunication services in the State of Hawaii which are complementary to our operations. Because the acquisition occurred on December 31, 2012, the financial results of Wavecom had no impact on our consolidated statement of income for the year ended December 31, 2012.

Segments and Sources of Revenue We operate in two reportable segments (Wireline Services and Wireless) based on how resources are allocated and performance is assessed by our chief operating decision maker. Our chief operating decision maker is our Chief Executive Officer.

Wireline Services The Wireline Services segment derives revenue from the following sources: Local Telephone Services-We receive revenue from providing local exchange telephone services. These revenues include monthly charges for basic service, local private line services and enhanced calling features such as voice mail, caller ID and 3-way calling.

Network Access Services-We receive revenue for access to our network for wholesale carrier data, business customer data including Dedicated Internet Access, switched carrier access and subscriber line 31-------------------------------------------------------------------------------- Table of Contents charges imposed on end users. Switched carrier access revenue compensates us for origination, transport and termination of calls for long distance and other interexchange carriers.

Long Distance Services-We receive revenue from providing long distance services to our customers.

High-Speed Internet ("HSI") Services-We provide HSI to our residential and business customers.

Video Services-Our video services marketed as Hawaiian Telcom TV is an advanced entertainment service offered to customers in select areas.

Equipment and Managed Services-We provide installation and maintenance of customer premise equipment as well as managed service for customer telephone and IT networks.

Wireless We receive revenue from wireless services, including the sale of wireless handsets and other wireless accessories.

Results of Operations for the Years Ended December 31, 2012, 2011 and 2010 As discussed above, we emerged from chapter 11 and adopted fresh-start reporting on October 31, 2010. References to "Predecessor" refer to the Company prior to and on October 31, 2010. References to "Successor" refer to the Company after October 31, 2010 after giving effect to the plan of reorganization and application of fresh-start reporting. As a result of the application of fresh-start reporting, the Successor's financial statements are not comparable with the Predecessor's financial statements. However, for purposes of the discussion of the results of operations, the combined ten months ended October 31, 2010 and two months ended December 31, 2010 have been compared to the year ended December 31, 2011. We believe this combined information is useful to the readers of this Annual Report in understanding changes in our results of operations. Significant changes in operating results for the Successor, as compared to Predecessor periods, relate primarily to depreciation and amortization because of changes in the basis of long-lived assets, and changes in interest expense with a new borrowing facility in place. In this discussion, we will disclose the fresh-start and other impacts on our results of operations that vary from historical Predecessor periods to aid in the understanding of our financial performance.

Operating Revenues The following tables summarize our volume information as of December 31, 2012, 2011 and 2010, and our operating revenues for the years ended December 31, 2012, 2011 and 2010. The volume information excludes customers of Wavecom. As we acquired this subsidiary on December 31, 2012 no revenue was reflected in our 2012 results of operations. Hence, its volume information is not meaningful in analyzing our 2012 performance.

32-------------------------------------------------------------------------------- Table of Contents Volume Information 2012 vs. 2011 2011 vs. 2010 December 31, Change Change 2012 2011 2010 Number Percentage Number PercentageVoice access lines Residential 203,330 223,009 241,506 (19,679 ) (8.8 )% (18,497 ) (7.7 )% Business 185,142 189,035 194,890 (3,893 ) (2.1 )% (5,855 ) (3.0 )% Public 4,405 4,623 4,791 (218 ) (4.7 )% (168 ) (3.5 )% 392,877 416,667 441,187 (23,790 ) (5.7 )% (24,520 ) (5.6 )% High-Speed Internet lines Residential 88,016 84,634 81,770 3,382 4.0 % 2,864 3.5 % Business 18,575 17,442 16,728 1,133 6.5 % 714 4.3 % Wholesale 1,020 1,156 1,206 (136 ) (11.8 )% (50 ) (4.1 )% 107,611 103,232 99,704 4,379 4.2 % 3,528 3.5 % Long distance lines Residential 126,551 136,921 147,983 (10,370 ) (7.6 )% (11,062 ) (7.5 )% Business 74,781 76,160 79,323 (1,379 ) (1.8 )% (3,163 ) (4.0 )% 201,332 213,081 227,306 (11,749 ) (5.5 )% (14,225 ) (6.3 )% Video Subscribers 9,829 1,620 - 8,209 506.7 % 1,620 NA Homes Enabled 65,000 27,400 - 37,600 137.2 % 27,400 NA 33 -------------------------------------------------------------------------------- Table of Contents 2012 compared to 2011 Operating Revenues (dollars in thousands) For the Year Ended December 31, Change 2012 2011 Amount Percentage Wireline Services Local voice services $ 141,352 $ 146,921 $ (5,569 ) (3.8 )% Network access services Business data 18,946 18,133 813 4.5 % Wholesale carrier data 63,192 64,589 (1,397 ) (2.2 )% Subscriber line access charge 38,885 39,857 (972 ) (2.4 )% Switched carrier access 8,883 9,833 (950 ) (9.7 )% 129,906 132,412 (2,506 ) (1.9 )% Long distance services 27,959 31,945 (3,986 ) (12.5 )% High-Speed Internet 36,323 35,426 897 2.5 % Video 4,883 269 4,614 NA Equipment and managed services 31,418 33,274 (1,856 ) (5.6 )% Other 10,321 10,638 (317 ) (3.0 )% 382,162 390,885 (8,723 ) (2.2 )% Wireless 3,336 4,271 (935 ) (21.9 )% $ 385,498 $ 395,156 $ (9,658 ) (2.4 )% Channel Business $ 163,923 $ 168,262 $ (4,339 ) (2.6 )% Consumer 137,765 137,563 202 0.1 % Wholesale 71,673 74,422 (2,749 ) (3.7 )% Other 12,137 14,909 (2,772 ) (18.6 )% $ 385,498 $ 395,156 $ (9,658 ) (2.4 )% The operating revenue information above for 2012 includes additional detail not previously provided including components of network access revenue, video revenue, and equipment and managed services revenue. These changes were made to provide additional insight into our operations and to reflect the strategic emphasis on potential growth products such as business data and video. Certain reclassifications were made to the 2011 information to conform to the 2012 presentation. To provide further insight, we have provided revenue information by channel as well.

The decrease in local services revenues was caused primarily by the decline in voice access lines of 5.7% ($8.4 million of the decline in revenue).

Continued competition in the telecommunications industry has increasingly resulted in customers using technologies other than traditional phone lines for voice and data. Residential customers are increasingly using wireless services in place of traditional wireline phone service as well as moving local voice service to VoIP technology offered by competitors. Generally, VoIP technology offered by cable providers is less expensive than traditional wireline phone service, requiring us to respond with more competitive pricing. Additionally, Competitive Local Exchange Carriers (CLECs) and our cable competitor continue to focus on business customers and selling services to our customer base.

In an effort to slow the rate of line loss, we are continuing retention and acquisition programs, and are increasingly focusing efforts on bundling of services. We have instituted various "saves" campaigns designed to focus on specific circumstances where we believe customer churn is controllable. These campaigns include targeted offers to "at risk" customers as well as other promotional tools designed to 34-------------------------------------------------------------------------------- Table of Contents enhance customer retention. We are also continuing to emphasize win-back and employee referral programs. Additionally, we are intensifying our efforts relative to developing tools and training to enhance our customer service capability to improve customer retention.

Network access services revenue for the year ended December 31, 2012 decreased as compared to the prior year because certain wireless carriers disconnected lower bandwidth circuits replaced with new more efficient higher bandwidth circuits resulting in a reduction in wholesale carrier data revenue for the year. We anticipate the data volume and related revenue will increase in future periods as wireless carriers deploy their enhanced wireless networks. In addition, the impact of the decline in voice access lines is reflected in subscriber line access charges and switched carrier access charges. These reductions were partially offset by growth in business data revenue.

The decrease in long distance revenue was primarily because of the decline in long distance lines and customers moving to wireless and VoIP based technologies for long distance calling.

HSI revenues increased when compared to the prior year primarily because an approximate 4.2% growth in our HSI subscribers ($1.5 million of the increase in revenue). We are continuing to focus on upgrading our network to expand the reach of our higher bandwidth premium services.

On July 1, 2011, we commercially launched our video service on the island of Oahu. We are deploying Hawaiian Telcom TV gradually to selected areas to ensure delivery of superior service and an ongoing excellent customer experience. We have initiated targeted marketing efforts resulting in penetration rates exceeding expectations. Our volume is anticipated to continue to ramp up as more homes become enabled for video service. We expect to expand both the availability and the capabilities of our Hawaiian Telcom TV service over the next several years through additional capital investment and innovation.

Equipment and managed services sales have decreased because of less sales and installations of customer premise equipment for certain large government customers in 2012. Revenue from equipment sales varies from period to period based on the volume of large installation projects. The volume of such projects in future periods is uncertain.

Wireless revenues decreased as we attempted to focus our marketing efforts on other segments of our business.

35-------------------------------------------------------------------------------- Table of Contents 2011 compared to 2010 Operating Revenues (dollars in thousands) Successor Combined Successor Predecessor Year-over-Year For the For the Period from Period from Change Year Ended Year Ended November 1 January 1 December 31, December 31, to December 31, to October 31, 2011 2010 2010 2010 Amount Percentage Wireline Services Local voice services $ 146,921 $ 155,982 $ 25,004 $ 130,978 $ (9,061 ) (5.8 )% Network access services Business data 18,133 16,513 2,908 13,605 1,620 9.8 % Wholesale carrier data 64,589 62,081 11,251 50,830 2,508 4.0 % Subscriber line access charge 39,857 41,734 6,671 35,063 (1,877 ) (4.5 )% Switched carrier access 9,833 11,052 1,710 9,342 (1,219 ) (11.0 )% 132,412 131,380 22,540 108,840 1,032 0.8 % Long distance services 31,945 34,694 5,539 29,155 (2,749 ) (7.9 )% High-Speed Internet 35,426 34,302 5,949 28,353 1,124 3.3 % Video 269 - - - 269 NA Equipment and managed services 33,274 28,095 4,938 23,157 5,179 18.4 % Other 10,638 12,257 2,018 10,239 (1,619 ) (13.2 )% 390,885 396,710 65,988 330,722 (5,825 ) (1.5 )% Wireless 4,271 4,735 771 3,964 (464 ) (9.8 )% $ 395,156 $ 401,445 $ 66,759 $ 334,686 $ (6,289 ) (1.6 )% Channel Business $ 168,262 $ 165,884 $ 27,483 $ 138,401 $ 2,378 1.4 % Consumer 137,563 145,436 23,526 121,910 (7,873 ) (5.4 )% Wholesale 74,422 73,133 12,961 60,172 1,289 1.8 % Other 14,909 16,992 2,789 14,203 (2,083 ) (12.3 )% $ 395,156 $ 401,445 $ 66,759 $ 334,686 $ (6,289 ) (1.6 )% The decrease in local services revenues was caused primarily by the decline in voice access lines of 5.6% ($8.7 million of the decline in revenue). The decline in voice access lines from 2010 to 2011 was caused by the same factors discussed previously for the decline from 2011 to 2012.

Network access services revenue for the year ended December 31, 2011 was comparable to the same period in the prior year as increased revenue related to the demand for data services of $4.2 million was offset by the revenue impact of the decline in voice access lines.

The decrease in long distance revenue was primarily because of the decline in long distance lines.

HSI revenues increased when compared to the prior year primarily because an approximate 3.5% growth in our HSI subscribers ($1.2 million of the increase in revenue).

Equipment and managed services sales increased as compared to the prior year because of more sales and installations of customer premise equipment for certain large government customers in 2011.

Wireless revenues decreased as we attempted to focus our marketing efforts on other segments of our business.

36-------------------------------------------------------------------------------- Table of Contents Operating Costs and Expenses 2012 compared to 2011 The following table summarizes our costs and expenses for 2012 compared to the costs and expenses for 2011 (dollars in thousands): For the Year Ended December 31, Change 2012 2011 Amount PercentageCost of revenues (exclusive of depreciation and amortization) $ 160,226 $ 159,822 $ 404 0.3 % Selling, general and administrative expenses 108,508 120,390 (11,882 ) -9.9 % Depreciation and amortization 70,908 63,806 7,102 11.1 % $ 339,642 $ 344,018 $ (4,376 ) -1.3 % The Company's total headcount as of December 31, 2012 was 1,392 (includes 39 Wavecom employees added on December 31, 2012) compared to 1,309 as of December 31, 2011. Employee related costs are included in both cost of revenues and selling, general and administrative expenses.

Cost of revenues consists of costs we incur to provide our products and services including those for operating and maintaining our networks, installing and maintaining customer premise equipment, and cost of goods sold directly associated with various products. The costs for the year ended December 31, 2012 were comparable to the prior year.

Selling, general and administrative expenses include costs related to sales and marketing, information systems and other administrative functions. The decrease in such expenses was primarily because of reduced labor costs of $8.9 million on lower average headcount and reduced pension costs. In addition, there was a decline in bad debt expense of $2.2 million primarily because of the settlement of balances due from Wavecom Solutions Corporation as described in Note 3 to the consolidated financial statements.

Depreciation and amortization increased because of new property additions placed into service.

2011 compared to 2010 The following table summarizes our costs and expense for the year ended December 31, 2011 compared to the year ended December 31, 2010 (dollars in thousands).

Successor Combined Successor Predecessor Year-over-Year For the For the Period from Period from Change Year Ended Year Ended November 1 January 1 December 31, December 31, to December 31, to October 31, 2011 2010 2010 2010 Amount Percentage Cost of revenues (exclusive of depreciation and amortization) $ 159,822 $ 162,231 $ 27,117 $ 135,114 $ (2,409 ) (1.5 )% Selling, general and administrative expenses 120,390 127,751 21,938 105,813 (7,361 ) (5.8 )% Depreciation and amortization 63,806 146,384 9,723 136,661 (82,578 ) (56.4 )% $ 344,018 $ 436,366 $ 58,778 $ 377,588 $ (92,348 ) (21.2 )% 37 -------------------------------------------------------------------------------- Table of Contents The Company's total headcount as of December 31, 2011 was 1,309 compared to 1,431 as of December 31, 2010.

The cost of revenues for the year ended December 31, 2011 decreased $6.6 million due to a decline in wages and employee benefit costs on lower headcount and pension costs offset by higher electricity costs of $4.4 million on higher electricity rates.

Selling, general and administrative expenses for the year ended December 31, 2011 decreased because of more favorable rates on information technology outsourcing for a benefit of $6.2 million and a decline in bad debt expense of $2.6 million with improved collection efforts and bad debt recovery. The decrease was offset by a $2.0 million increase in stock compensation expense and $1.8 million in restructuring charges.

Depreciation and amortization decreased because of the new lower basis assigned to our long-lived assets in fresh-start accounting.

Other Income and (Expense) 2012 compared to 2011 The following table summarizes other income (expense) for the years ended December 31, 2012 and 2011 (dollars in thousands).

For the Year Ended December 31, Change 2012 2011 Amount Percentage Interest expense $ (22,183 ) $ (25,339 ) $ 3,156 -12.5 % Loss on early extinguishment of debt (5,112 ) - (5,112 ) NA Interest income and other 59 65 (6 ) -9.2 % $ (27,236 ) $ (25,274 ) $ (1,962 ) 7.8 % Interest expense decreased primarily because of the lower interest rates on the refinanced debt.

In connection with the refinancing of debt in the first quarter of 2012, we incurred a $5.1 million charge to income which consisted of the premium on the repayment of the old debt and certain refinancing costs.

2011 compared to 2010 The following table summarizes other income (expense) for the years ended December 31, 2011 and 2010 (dollars in thousands).

Successor Combined Successor Predecessor For the For the Period from Period from Year-over-Year Change Year Ended Year Ended November 1 January 1 December 31, December 31, to December 31, to October 31, 2011 2010 2010 2010 Amount Percentage Interest expense $ (25,339 ) $ (27,727 ) $ (4,329 ) $ (23,398 ) $ 2,388 (8.6 )% Interest income and other 65 90 16 74 (25 ) (27.8 )% $ (25,274 ) $ (27,637 ) $ (4,313 ) $ (23,324 ) $ 2,363 (8.6 )% Interest expense decreased primarily because the Company was no longer accruing paid-in-kind interest on debt in conjunction with the Chapter 11 proceeding.

38-------------------------------------------------------------------------------- Table of Contents Reorganization Items Reorganization items represent amounts incurred as a direct result of the Company's Chapter 11 filing and are presented separately in our consolidated statements of income. Such (income) and expense items consisted of the following (dollars in thousands): Successor Predecessor For the Period from Period from Year Ended November 1 January 1 December 31, to December 31, to October 31, 2011 2010 2010 Professional fees $ 1,050 $ 539 $ 10,586 Effects of the plan of reorganization - - (708,590 ) Fresh-start valuation of assets and liabilities - - 445,796 Other - - 534 $ 1,050 $ 539 $ (251,674 ) The Company emerged from Chapter 11 in October 2010 but continued to incur reorganization related expenses until December 2011 as the Chapter 11 cases were not closed until January 2012.

Reorganization professional fees declined as the activity related to the Chapter 11 reorganization diminished.

The implementation of the plan of reorganization resulted in income of $708.6 million. This reflects the discharge of prepetition liabilities in accordance with the plan of reorganization offset by the value of new debt and equity issued in conjunction with the plan.

In conjunction with the adoption of the plan of reorganization, we adopted fresh-start reporting resulting in changes to carrying value of assets and liabilities to reflect fair values. The loss recorded from the adoption of fresh-start amounted to $445.8 million.

Income Tax Benefit The income tax benefit differs from amounts determined by applying the statutory federal income tax rate of 34% to the income or loss before income taxes primarily because of changes in the valuation allowance previously established for the recovery of deferred income tax assets.

As of December 31, 2011, we had maintained a full valuation allowance over our net deferred income tax assets. This situation resulted from our having a short history as a new entity (post Chapter 11). From emergence in 2010 through 2012, we have generated earnings in all periods. As a result of our continued positive annual earnings, as well as positive forecasted earnings in the future, management concluded that it was more likely than not that we will realize our deferred income tax assets, and therefore, we released our valuation allowance as of December 31, 2012. If there is a decline in the level of actual future or forecasted earnings, the conclusion regarding the need for a valuation allowance may change in future periods resulting in the establishment of a valuation allowance for some or all of our deferred income tax assets.

Liquidity and Capital Resources As of December 31, 2012, we had cash of $67.0 million. From an ongoing operating perspective, our cash requirements going into 2013 consist of supporting the development and introduction of new products, capital expenditure projects, pension funding obligations and other changes in working capital. A combination of cash-on-hand and cash generated from operating activities will be used to fund our operating activities.

39-------------------------------------------------------------------------------- Table of Contents We have continued to take actions to conserve cash and improve liquidity.

Efforts have also been taken to generate further operating efficiencies and focus on expense management. We have focused on improving operating results, including efforts to simplify product offerings, improve our customer service experience and increase our revenue enhancement activities. There can be no assurance that these additional actions will result in improved overall cash flow. We continue to have sizable retirement obligations for our existing employee base. Any sustained declines in the value of pension trust assets or higher levels of pension lump sum benefit payments will increase the magnitude of future plan contributions.

Agreements with the Hawaii Public Utilities Commission and the debt agreements of Hawaiian Telcom Communications, Inc. limit the ability of our subsidiaries to pay dividends to the parent company and restrict the net assets of all of our subsidiaries. This can limit our ability to pay dividends to our shareholders. As the parent company has no operations, debt or other obligations, this restriction has no other immediate impact on our operations.

Cash Flows Our primary source of funds continues to be cash generated from operations.

We use the net cash generated from operations to fund network expansion and modernization. We expect that our capital spending requirements will continue to be financed through internally generated funds. We also expect to use cash generated in future periods for debt service. Additional debt or equity financing may be needed to fund additional development activities or to maintain our capital structure to ensure financial flexibility. Available cash and borrowing capacity is expected to be sufficient to fund cash requirements for the next twelve months.

Net cash provided by operations amounted to $86.5 million for 2012. Net cash provided by operations amounted to $79.2 million for 2011. Our cash flows from operations are impacted by our results of operations, changes in working capital and payments on certain long-term liabilities such as pension obligations. Our results of operations were discussed above. The increase in cash provided by operations was because of improved management of working capital. Pension plan contributions amounted to $14.2 million and $17.0 million for the years ended December 31, 2012 and 2011, respectively. We typically generate positive cash flow from operations and expect to do so in 2013. We anticipate using the cash generated by operations for capital expenditures and for required debt payments.

Cash used in investing activities was comprised of $85.3 million and $78.0 million for the year ended December 31, 2012 and 2011, respectively.

Investing activities for the year ended December 31, 2012 included the acquisition of Wavecom for $8.3 million net of cash acquired and final purchase price adjustments. The level of capital expenditures for 2013 is expected to be comparable to 2012 as we invest in our network and systems to support new product introductions and enable next-generation technologies.

Cash used in financing activities for the year ended December 31, 2012 was related primarily to the refinancing of our debt. Cash used in financing activities for the year ended December 31, 2011 amounted to $0.8 million and was comprised primarily of payments on a capital lease of $0.6 million and revolving loan refinancing costs of $0.3 million.

Outstanding Debt and Financing Arrangements As of December 31, 2012, we had outstanding $299.2 million in aggregate long-term debt and an undrawn $30.0 million revolving line of credit.

Our bank credit facilities contain various negative and affirmative covenants that restrict, among other things, incurrence of additional indebtedness, payment of dividends, redemptions of stock, other 40-------------------------------------------------------------------------------- Table of Contents distributions to shareholders and sales of assets. In addition, there are financial covenants which have the following metrics as of December 31, 2012: interest coverage with maximum allowed ratio of 4.25:1 of earnings before interest, taxes, depreciation and amortization to interest expense; leverage with maximum allowed ratio of 3.00:1 of indebtedness to earnings before interest, taxes, depreciation and amortization, as defined; and a maximum level of annual capital expenditures of $105.0 million. We were in compliance with these covenants as of December 31, 2012.

On February 29, 2012, we refinanced the existing term debt with a new five year term loan. With our new debt structure, we do not expect to generate the necessary cash flow from operations to repay the facility in its entirety by the maturity date and repayment is dependent on our ability to refinance the credit facility at reasonable terms. The ability to refinance the indebtedness at reasonable terms before maturity cannot be assured.

Contractual Obligations The following table sets forth our long-term debt and contractual obligations for the next several years. Pension funding obligations are based on known funding. Additional obligations are expected in future periods.

Obligations are as follows (dollars in thousands): 2014 to 2016 and 2018 and 2013 2015 2017 Thereafter Total Term loan facility(1) $ 3,000 $ 6,000 $ 290,250 $ - $ 299,250 Debt interest(2) 20,869 41,108 23,489 - 85,466 Pension funding obligations(3) 12,123 - - - 12,123 Operating leases 1,824 3,109 2,333 9,943 17,209 Supplier contracts 12,850 6,850 - - 19,700 Total $ 50,666 $ 57,067 $ 316,072 $ 9,943 $ 433,748 -------------------------------------------------------------------------------- º (1) º Existing debt at December 31, 2012.

º (2) º Computed based on debt outstanding and the interest rate in effect at December 31, 2012 for the contractual term.

º (3) º Represents pension funding expected for 2013. Additional funding will be required in future years.

We do not maintain any off balance sheet financing or other arrangements.

Critical Accounting Policies and Estimates The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect amounts reported in consolidated financial statements. Changes in these estimates and assumptions are considered reasonably possible and may have a material effect on the consolidated financial statements and thus actual results could differ from the amounts reported and disclosed herein. The following is a summary of certain policies considered critical by management.

Indefinite-Lived Intangible Assets Intangible assets not subject to amortization are tested for impairment annually in the fourth quarter, or when events or changes in circumstances indicate that the asset might be impaired. The impairment test consists of a comparison of the fair value of the intangible asset with its carrying value. If the carrying value of an indefinite-lived intangible asset exceeds its fair value, an impairment loss is recognized in an amount equal to that excess. Fair value is an estimate based on the present value of an expected range of future cash flows. For the brand name intangible asset, future cash flows were 41-------------------------------------------------------------------------------- Table of Contents estimated using a relief of royalty method using an assumed royalty rate for the brand name asset of one percent applied to projected revenues. The expected range of future cash flows is based on internal forecasts developed utilizing management's knowledge of the business and the anticipated effects of market forces. The use of different assumptions or estimates of future cash flows could produce different impairment amounts (or none at all). Significant assumptions which are reasonably possible of changing in future periods relate to projection of future cash flows generated by the indefinite-lived intangible assets which are dependent on projections of company-wide revenues in future periods and the discount rate used to calculate the present values of cash flows based on the estimated weighted average cost of capital. As of December 31, 2012, the fair value of the trade name intangible assets exceeded the carrying value by approximately ten percent.

Impairment of Long-Lived Assets and Definite-Lived Intangibles We assess the recoverability of long-lived assets, including property, plant and equipment and definite-lived intangible assets, whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. In such cases, if the sum of the expected cash flows, undiscounted and without interest, resulting from use of the asset is less than the carrying amount, an impairment loss is recognized based on the difference between the carrying amount and the fair value of the assets. When determining future cash flow estimates, we consider historical operating results, as adjusted to reflect current and anticipated operating conditions. Estimating future cash flows requires significant judgment by us in such areas as future economic conditions, industry specific conditions and necessary capital expenditures. The use of different assumptions or estimates for future cash flows could produce different impairment amounts (or none at all) for long-lived assets, including identifiable intangible assets subject to amortization. Significant assumptions which are reasonably possible of changing in future periods relate to projection of future cash flows generated by the long-lived assets which are dependent on projections of company-wide profitability and capital expenditures for maintaining our network in future periods. In addition, estimates of the cash generating useful lives are also critical to such evaluations.

Revenue Recognition We recognize revenue when evidence of an arrangement exists, the earnings process is complete and collectability is reasonably assured. We recognize service revenues based upon usage of our local exchange network and facilities and contract fees. In general, fixed fees for local telephone, Internet access, television and certain other services are billed one month in advance and recognized the following month when earned. Revenue from other products that are not fixed fee or that exceed contracted amounts is recognized when such services are provided.

Allowance for Doubtful Accounts Our allowance for doubtful accounts reflects reserves for customer receivables to reduce receivables to amounts expected to be collected. In estimating uncollectible amounts, management considers factors such as current overall economic conditions, industry-specific economic conditions, historical customer performance and anticipated customer performance. While we believe our process effectively addresses our exposure for doubtful accounts, changes in economic, industry or specific customer conditions may require adjustment to the allowance for doubtful accounts recognized by us.

Income Taxes Management calculates the income tax provision, current and deferred income taxes along with the valuation allowance based upon various complex estimates and interpretations of income tax laws and regulations. Deferred tax assets are reduced by a valuation allowance to the extent that it is more likely 42-------------------------------------------------------------------------------- Table of Contents than not that they will not be realized. The most significant assumption in this process are projections of future income which are reasonably possible of changing in future periods.

Employee-Related Benefits We incur certain employee-related costs associated with pensions and post-retirement health care benefits. In order to measure the expense associated with these employee-related benefits, management must make a variety of estimates, including discount rates used to measure the present value of certain liabilities, assumed rates of return on assets set aside to fund these expenses, compensation increases, employee turnover rates, anticipated mortality rates and anticipated healthcare costs. The estimates used by management are based on our historical experience, as well as current facts and circumstances. We use third-party specialists to assist management in appropriately measuring the expenses associated with these employee-related benefits. Different estimates could result in our recognizing different amounts of expense over different time periods.

The discount rate used for determining the year-end benefit plan obligation was generally calculated using a weighting of expected benefit payments and rates associated with high-quality U.S. corporate bonds for each year of expected payment to derive a single estimated rate at which the benefits could be effectively settled.

The estimated return on plan assets was based on historical trends combined with long-term expectations. In selecting the rate of return on plan assets for purposes of determining net periodic benefit cost, we considered economic forecasts for the types of investments held by the plans (primarily equity and fixed income investments), and the plans' asset allocations. While primary emphasis was on the economic forecasts of long-term returns, consideration was given to the past performance of the plans' assets. The assumption is based on consideration of all inputs, with a focus on long-term trends to avoid short-term market influences. Assumptions are not changed unless structural trends in the underlying economy are identified, our asset strategy changes, or there are significant changes in other inputs. The method for selecting the expected return on plan assets did not change from prior periods.

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