RightAnswers Announces Winners of IMPACT Awards at Annual IMPACT 2013 Knowledge Conference
Edison, NJ, Mar 18, 2013 (PRWeb.com via COMTEX) --
RightAnswers, Inc., the #1 provider of cloud-based knowledge management and self-service solutions, today announced the winners of its prestigious IMPACT Awards, recently held at the successful IMPACT 2013 Knowledge Conference in Orlando, FL. The IMPACT Awards Program was designed to recognize outstanding achievements and practices in knowledge management by RightAnswers' customers and partners.
"What better venue to hold our awards program and honor forward-thinking clients and partners than at our annual IMPACT Knowledge Conference," explained Jeff Weinstein, President and CEO of RightAnswers. "Selecting winners for the IMPACT Awards proved to be a difficult task which was a testament to the quality of the nominations we received. We are incredibly proud of our award recipients and for their hard work and efforts in making knowledge first with RightAnswers."
At the IMPACT Awards ceremony, winners were announced in the following five categories: Partner of the Year, Knowledge Expert of the Year, Knowledge Excellence in IT Support, Knowledge Excellence in Customer Service and Enterprise Knowledge Excellence. The following is a summary of the award recipients:
Partner of the Year Award
InfraVision, a service and consulting organization based in the Netherlands, was named winner in the Partner of the Year category. InfraVision was recognized for its strategic commitment and investment in knowledge management, and support of the RightAnswers knowledge platform in the European market.
Knowledge Expert of the Year Award
Randall King, programmer analyst III at Texas Tech University, was named winner in the Knowledge Expert of the Year category. Randall was selected due to his strong use of RightAnswers software and services to create and maintain knowledge, how he has influenced the use of knowledge management and self-service within his IT department, and his work to promote the Unified Knowledge Platform within his organization. Other finalists included Stacey Steel of Paychex and Tim Hall of Duke Energy.
Knowledge Excellence in IT Support Award
Telephone & Data Systems (TDS), a provider of wireless, broadband, TV and voice services, was named winner in the Knowledge Excellence in IT Support category. TDS was recognized for its achievements and successes leveraging RightAnswers to improve their support center, customer satisfaction rates and moving knowledge management beyond IT. TDS is also being recognized for taking knowledge and making it the core of their support operations, driving excellent analyst adoption and collaborating with the RightAnswers team.
Knowledge Excellence in Customer Service Award
Corptax, a leading provider of corporate tax software, was named winner in the Knowledge Excellence in Customer Service category. Corptax was selected for its successes in optimizing the customer service and experience they provide to their users and working with RightAnswers to make knowledge their core component for delivering great service.
Enterprise Knowledge Excellence Award:
Paychex, Inc., a leading provider of payroll, human resource, and benefits outsourcing solutions to small and mid-sized businesses, was named winner in the Enterprise Knowledge Excellence category. Paychex was recognized for its usage of knowledge management throughout the organization, working with RightAnswers in their IT service desk, customer service call center and moving knowledge throughout its enterprise. Paychex has consistently shown a commitment to knowledge management and has made RightAnswers a true partner in their knowledge initiatives.
"Congratulations to all winners of our IMPACT 2013 Awards Program who are committed to taking RightAnswers and knowledge management to the pinnacle of success. We wish the winners continued success with their knowledge management initiatives and look forward to working and growing together with them," Weinstein concluded.
IMPACT 2013 brought together RightAnswers' users and partners with industry experts and RightAnswers' staff to share their knowledge management experiences and learn about the latest in delivering superior service to employees and customers. The event featured a robust agenda full of interactive and informative sessions, customer presentations, birds-of-a-feather discussions and keynotes that informed and entertained IMPACT 2013 attendees.
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. By making Knowledge 1st with RightAnswers, many organizations have created a knowledge-driven culture throughout their enterprise providing a better support experience for agents, employees and customers. The company's flagship software - RightAnswers Unified Knowledge Platform - is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.
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