|[March 19, 2013]
Emergency CallWorks® Next Generation E9-1-1 Call Management and Mapping System Selected by Jefferson County, Alabama
BIRMINGHAM, Ala. --(Business Wire)--
Emergency CallWorks Inc., a leading provider of Next Generation 9-1-1
and incident management software for the public safety industry,
announced today that the largest county in Alabama, Jefferson County,
with an estimated 660,000 citizens has selected Emergency CallWorks
(ECW) to supply advanced 9-1-1 call management and call mapping. The new
system, built to meet and exceed the latest Next Generation (NG) 9-1-1
standards, will help improve emergency response capabilities,
consolidate operations and add efficiencies as well as lower technology
and operational costs.
The new NG 9-1-1 call management solution will be deployed with the
capability to service all of the existing Public Safety Answering Points
(PSAP's) within the County. The Jefferson County Emergency
Communications District serves all of unincorporated Jefferson County
plus 18 incorporated cities and towns. This includes the Jefferson
County Sheriff's Office, nine other law enforcement agencies and 33 fire
/ EMS agencies across the county.
"We are very excited about the new 9-1-1 emergency response capabilities
and expansion of services we will be able to provide the citizens of
Jefferson County," said Howard Summerford, Director of Jefferson County
9-1-1 Emergency Communications District. "Upgrading to integrated call
taking and call mapping software that utilizes the latest technologies
such as Voice over Internet Protocol (VoIP) and geo-diverse, redundant
hosting, will allow us to consolidate technology, reduce maintenance
cost and add more operational continuity across the county for
large-scale emergencies. Implementing this solution aligns with our
larger goals surrounding improved disaster emergency response, including
our new dispatch center located in Center Point, Alabam."
Instead of building onto or upgrading from legacy 9-1-1 system
technology, the ECW solution was developed from the ground up to take
advantage of the new Next Generation 9-1-1 standards, the latest in
technology and hosted deployments. The ECW 9-1-1 call management
solution provides users with a more intuitive, web browser-based
interface to manage calls. The software is built to allow faster
innovation, more scalability, lower cost, fault tolerance and needs
substantially less hardware than typical emergency call taking systems.
The solution will be deployed in an easily scalable, geo-diverse,
multi-site environment with flexibility and capacity to handle community
growth, consolidation strategies and geographical or disaster recovery
Summerford explains further, "Redundancy and ease of low cost expansion
is outstanding and would be impossible with our current technology
platform. We will be able to add additional emergency response
connectivity and better technology across our entire area in a much more
cost-effective manner and at a more rapid pace. In the near future we
will be able to adopt emergency texting standards as well as visual
communications, all adding to the public's safety."
ECW provides emergency call taking, mapping, incident management and
decision support software solutions for small rural PSAPs and large
multi-site operations across the country. "We are especially proud to be
advancing the technological public safety capabilities in Jefferson
County," states Craig Parker, CEO of Emergency CallWorks. "In addition
to deployments from coast to coast, we now serve three of the largest
counties in Alabama. Being based in Jefferson County; these systems will
be used to serve our own families, friends and neighbors."
Summerford adds, "As we learned in our evaluation of NG 9-1-1 solutions,
Emergency CallWorks enjoys a great national reputation as a pioneer and
leader in the future of 9-1-1 call taking and dispatch management. Not
only are we excited about providing the best public safety solution we
can for our community, we can support high-tech jobs here locally and
partner with the fastest growing 9-1-1 software company in the industry."
About Emergency CallWorks
Emergency CallWorks, Inc. provides the PSAP and Dispatch community with
the industry's first vertically and horizontally integrated solution for
the receipt of Next Generation 911 calls, dispatching of resources, and
transmission of critical information to the mobile workforce while
providing a vast array of benefits from VoIP technology. Emergency
CallWorks products improve control and administration of the E-911,
Emergency Management and Dispatch workflow process while enhancing the
speed and accuracy of emergency response. For more information, visit www.emergencycallworks.com.
Emergency CallWorks®, Emergency CallWorx®,
CallStation®, DispatchStation®, AdminiStation®
and DecisionStation® are registered trademarks Emergency
CallWorks, Inc., a Delaware Corporation. Other brands are trademarks of
their respective owners.
© Copyright 2013, Emergency CallWorks.
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