INGATE

From The Sip Trunking Experts

TMCNet:  Top-10 Tips for Successful Online Customer Interactions to Turn Visitors into Customers, from Vivocha

[March 21, 2013]

Top-10 Tips for Successful Online Customer Interactions to Turn Visitors into Customers, from Vivocha

San Francisco, CA, Mar 21, 2013 (PRWeb.com via COMTEX) -- Vivocha today shared its top-10 tips for companies to successfully interact with their customers online.

Vivocha provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers right on their websites, using any combination of VoIP, Video, Chat, Callbacks and collaboration tools like assisted browsing and form & document sharing.


The platform decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels.

With Vivocha, companies can set up a new customer communication service in minutes without the need of technical skills or system integration capabilities. Vivocha is designed to help medium & large-sized companies who want to differentiate and optimize their online customer service by improving the quality of the overall experience, increasing conversion rates and improving customer satisfaction and loyalty.

"When someone comes into your store you want to make sure they are greeted in a timely, friendly and professional manner," said Gianluca Ferranti, CEO of Vivocha. "It shouldn't matter whether it's offline or online, the same level customer service should always apply." Here are Vivocha's 10 Golden Rules for Online Customer Interactions: 1.Be proactive and offer support at the right moment.

2.Do not offer support if you don't have the "right" operator available.

3.Make the invitation relevant and personalized.

4.Provide the operator with all the relevant information to offer proper support.

5.Segment customers, it's not necessary to interact with everyone.

6.Engage the most profitable customers.

7.Plan the interaction exploiting the web.

8.Use dedicated resources for online interaction.

9.Choose the right media mix.

10.Train operators to close the sale.

For more information visit Vivocha.com *About Vivocha Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, video, chat, call-backs and collaboration tools, like assisted browsing, form & document sharing.

Read the full story at http://www.prweb.com/releases/2013/3/prweb10554776.htm PRWeb.com

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.