INGATE

From The Sip Trunking Experts

TMCNet:  Jenne, Inc. Announces Agreement With DATEL Software, Developers of Avaya- and Allworx-Compliant Contact Center and Call Accounting Solutions

[March 26, 2013]

Jenne, Inc. Announces Agreement With DATEL Software, Developers of Avaya- and Allworx-Compliant Contact Center and Call Accounting Solutions

(Marketwire Via Acquire Media NewsEdge) AVON, OH -- (Marketwire) -- 03/26/13 -- Jenne, Inc., a leading value-added distributor of IP telephony, audio and video conferencing, unified communications, data networking and IT security products, announces it has entered into an agreement with DATEL Software Solutions, a leading developer of contact center and call accounting applications. DATEL's cost-effective contact center solutions provide sophisticated features such as real-time call monitoring, detailed live agent capabilities, and historical reporting for call centers in a multitude of verticals.


DATEL has been established in the telephony software marketplace for more than a decade, providing a comprehensive range of solutions from simple accounting software to complex call center management packages. The company is a long-time partner of Allworx and Avaya, both Jenne manufacturer partners, and its solutions integrate seamlessly with Avaya IP Office, Avaya Aura Communication Manager and other products. Given Jenne's incumbent knowledge of the Avaya product portfolio and its Avaya-centric reseller base, DATEL makes a synergistic addition to Jenne's overall portfolio.

"Jenne is renowned as the go-to distributor for the VoIP marketplace, so we're thrilled to be working with them," said Dan Lemke, principal of DATEL. "As a DATEL distribution partner, Jenne will be able to deliver a more complete array of VoIP-based solutions, allowing its reseller community to drive higher revenues, while helping DATEL penetrate a wider base of contact center environments. We feel this will be an important and fortuitous relationship for both companies." "By partnering with DATEL, we're creating an opportunity for our VoIP resellers to integrate contact center technologies into the overall voice and data network," said Vince Piccolomini, vice president of business development at Jenne. "This creates the potential for new avenues of income for these VARs, while presenting a simple, unified solution for the end-user." "Our Avaya and Allworx business partners will be especially excited to learn they can source DATEL's applications from Jenne, their trusted distribution partner," he continued. "Our expertise in telephony, combined with this new relationship with DATEL, will help our customers make a smooth entrance into the growing contact center niche." About DATELDATEL Software Solutions, LLC creates innovative, user friendly, contact center and call accounting solutions at an affordable price. DATEL has displaced many traditional reporting packages and carved out a niche in the telecommunications software industry. Differentiated service and support after the sale is the keystone of our business. DATEL is a gold member of the AVAYA DevConnect program and a founding member of the AVAYA Select Product Program. For more information visit http://www.DATEL-group.com About Jenne, Inc.Jenne, Inc., headquartered in Avon, Ohio, is a leading value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the Enterprise and SMB markets. More than 150 major manufacturers partner with Jenne including Avaya, Aastra, ADTRAN, Bogen, ClearOne, Extreme Networks, GN Netcom, ICC, LifeSize, Panasonic, Plantronics, Valcom, and Verint. Jenne is dedicated to tracking emerging technologies, offering fresh solutions, new equipment and related applications, accredited training and certification to better serve dealers and resellers.

Add to Digg Bookmark with del.icio.us Add to Newsvine Contacts: Jeff Touzeau Hummingbird Media, Inc.

(914) 602-2913 Email Contact Susan Elder Jenne, Inc.

(440) 471-3434 Email Contact Source: Jenne, Inc.

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.