INGATE

From The Sip Trunking Experts

TMCNet:  Adapt Accelerates Sales Momentum in 2012 as Unified Communications Reseller and Systems Integrator

[March 28, 2013]

Adapt Accelerates Sales Momentum in 2012 as Unified Communications Reseller and Systems Integrator

OAK BROOK, Ill. --(Business Wire)--

Adapt Telephony Services, the prominent reseller and systems integrator of contact center automation and enterprise IP telephony solutions headquartered here, announced new contracted sales records for 2012 along with its capture of a third consecutive "Worldwide Partner of the Year" honor from its vendor partner Interactive Intelligence (News - Alert), Inc. (Nasdaq: ININ)

Adapt total contracted sales grew 30 percent year-over-year in 2012, aided by significant new state and Federal government contracts and additional new system deployments in healthcare, manufacturing and financial services. Total new clients contracted rose to 27 by the close of last year, helping Adapt earn its third straight "Worldwide Partner of the Year" honor. Competing each year for this honor are some 400 Interactive Intelligence resellers globally including many companies larger than Adapt.

Several Chicago-area clients of Adapt include American Hotel Register Co., AUM, First Bank of Highland Park, DuPage Medical Group, the Chicago Patrolmen's Federal Credit Union and EZ Links Golf Reservations. Adap was founded in 1997 by a small entrepreneurial team.


"Our clients still may be facing economic uncertainty but in 2013 that concern is taking a back seat to their desire to better serve their own customers - and immediately - with an innovative multi-channel IP communication platform built for today's consumer preferences," says Jerry Brown, Adapt vice president. "Each is eliminating administrative burdens by replacing numerous outdated systems and cumbersome equipment with a single, all-in-one, IP-based unified communications platform that handles voice calls, voicemail, email, web interactions, chat, text, fax and social media interactions the same way."

Last year Adapt:

  • Scored its 15th consecutive year of revenue gains
  • Welcomed new customers such as El Rio Health Center, First Bank of Highland Park, Home Access Healthcare, and Bay Winds, Consumers, McGraw Hill, Metro, Municipal, Kemba and Redstone credit unions.
  • Expanded its suite of custom-developed Adapt software for financial institutions
  • Captured business performance awards as a Platinum Elite Partner of Interactive Intelligence
  • Boosted sales totals as an Elite Partner of Juniper Networks (News - Alert) and a partner of Polycom.

Adapt offers the Customer Interaction Center® from Interactive Intelligence. CIC is an all-in-one IP communications software suite providing multichannel contact center automation and enterprise IP telephony functionality. CIC's architecture is based on open standards and eliminates the higher costs and complexity introduced by multipoint products.

About Adapt

Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Adapt has deployed Interactive Intelligence solutions at more than 300 customer sites. Vertical specialties include financial services, healthcare, insurance, manufacturing and retail.


[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.