INGATE

From The Sip Trunking Experts

TMCNet:  CallMiner Adds Key Talent to Executive Staff

[April 02, 2014]

CallMiner Adds Key Talent to Executive Staff

BOSTON --(Business Wire)--

CallMiner (News - Alert) (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, announced today the addition of two new executives to the company's management team. The new talent is uniquely positioned to ensure CallMiner's continued success as the company begins an aggressive global expansion.

Paul Bernard joins CallMiner as Chief Financial Officer and has over 25 years of experience in High Technology and Banking. Most recently, he served as COO and CFO of ExaGrid Systems, a $40M global provider of backup storage systems. Prior to that, Mr. Bernard was the CFO of EqualLogic, a primary storage systems provider that grew rapidly to over $100M in sales and was sold to Dell (News - Alert) for $1.4 billion.

Craig Reines will take on the newly formed role of Vice President Corporte Development at CallMiner. Mr. Reines joins the company from Vodafone (News - Alert) Australia where he served as Chief Customer Officer. Prior to that, he was Chief Operating Officer at Everyone Counts, Inc. and SVP for Care and Head of Customer Experience at Clearwire Corporation. Over his 23-year career, including 15 years with TeleTech (News - Alert) Holdings, Inc. where he held several senior roles, Mr. Reines has lived and worked in 35 countries on six continents and is recognized internationally as an innovator in the Customer Service industry.


"Paul and Craig are joining an organization hitting its stride," said Terry Leahy, Chief Executive Officer at CallMiner. "We are currently experiencing growth of over 100% with new business expansion in several vertical and geographic markets. The company's Eureka product portfolio is uniquely able to benefit customers with immediate speed-to-intelligence and a cloud based SaaS (News - Alert) delivery model that offers ease of use as well as flexibility. Both Paul and Craig have extensive experience helping to scale businesses entering a rapid international expansion phase."

About CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's Eureka product portfolio automates the overwhelming process of monitoring information from 100% of interactions - calls/audio, chat, email, surveys and social - to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com.


[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.