Aspect (News - Alert) Software, a global provider of fully-integrated consumer
engagement, workforce optimization and self-service solutions, announced
today that it has been named a 2017
Best-of-the-Best professional services organization (PSO) by SPI
Research. The Best-of-the-Best measures PSOs on bottom line financial
results such as profit margins as well as on a breadth of leadership
metrics to reveal exceptional, holistic performance.
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Aspect Software Recognized as a "Best of the Best" Professional Service Organization by SPI Research (Graphic: Business Wire)
The top 5 percent of the organizations who participated in the survey
were recognized for having outperformed their peers and the benchmark
average with not only significantly higher profits, but also larger
projects and more satisfied clients. The Best-of-the-Best organizations
excel across five critical service performance dimensions: leadership,
client relationships, human capital alignment, service execution, and
finance and operations.
"There were some very specific objectives that we needed our upgrade to
Aspect WFM 8.2 to perform, and we likely could not have successfully
implemented without the assistance of Aspect," said Michael Weis,
Director Business Planning and Optimization at Aspire Lifestyles.
"Aspect's Professional Services took the time to understand our unique
business model as well as share best practices so they could configure
the software to best suit our business goals. Overall, Aspect was a
tremendous contributor to the success of our objectives. They work at
the highest level of honesty and integrity, with the quality of their
work consistency exceeding our expectations. I highly recommend their
services to anyone."
For the past eight years, SPI Research has conducted in-depth analysis
of the top five percent of PS
Maturity™ benchmark participants to uncover the reasons for their
superlative performance. Top performers tend to be more specialized than
average firms. They concentrate on high-growth segments (Cloud,
Security, Talent and IT) or vertical industries like services and
healthcare where they are oftenthe market leader. Because of their
sterling reputations, a significant portion of their business comes
"I am extremely proud of the ongoing transformation of our professional
services organization and the dramatic performance gains we have made.
By developing a consistent, repeatable service delivery framework we
have been able to reduce our client's time to benefit and total cost of
ownership, all while improving utilization, quality and consistency,"
said Kenneth Ewell, Senior Vice President, Worldwide Professional
Services, Aspect Software. "The changes we are driving are both
qualitative and quantitative. We believe that our inclusion in the
'Best-of-the-Best' professional service organizations is testimony to
our focus on helping our clients and employees align to their goals and
objectives - at the start of their contact center journey and in the
long term as they grow and evolve."
For more information on Aspect's Professional Services, go to https://www.aspect.com/professional-services.
For information on the SPI Best-of-the-Best visit: http://www.spiresearch.com/psmaturitymodel/2017-best-of-the-best.html.
Service Performance Insight (SPI)
Performance Insight (SPI) is a global research, consulting and
training organization dedicated to helping professional service
organizations (PSOs) make quantum improvements in productivity and
profit. In 2007, SPI developed the PS Maturity Model™ as a strategic
planning and management framework. It is now the industry-leading
performance improvement tool used by over 15,000 service and
project-oriented organizations to chart their course to service
About Aspire Lifestyles
Aspire Lifestyles is the market leader in virtual concierge & Lifestyle
enhancement services. We have over 1,500 staff in 25 fully owned centers
across 20 countries, on hand to assist in 90 languages and dialects, 24
hours a day, 365 days a year. Powering our service delivery is an award
winning PCI (News - Alert)-DSS Tier 1 compliant platform. With more than 25 years of
experiences in the field there is no better company for Customer and
Employee loyalty services.
Aspect helps enterprises break down the walls between people, processes,
systems and data sources, allowing organizations to unite around the
customer journey. By developing fully native interaction
optimization and self-service
capabilities within a single customer engagement center, we enable
dynamic, conversational interactions and create a truly frictionless
omni-channel customer experience. Leveraging the agility of our worldwide
cloud infrastructure and over 40 years of industry ingenuity, Aspect
conveniently and easily connects questions to answers while helping
enterprises keep service levels high and operational costs contained.
For more information, visit www.aspect.com.
Follow Aspect on Twitter (News - Alert) at @AspectSoftware.
Read our blogs at http://blogs.aspect.com.
Aspect and the Aspect logo, are either trademarks or registered
trademarks of Aspect Software, Inc. in the United States and/or other
countries. The names of other companies and products mentioned herein
may be the trademarks of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170315005985/en/
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