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TMCNet:  Contact Center Software Market 2017 - Global Forecast to 2022: Increased Cross-Selling And Upselling Opportunities

[September 19, 2017]

Contact Center Software Market 2017 - Global Forecast to 2022: Increased Cross-Selling And Upselling Opportunities

DUBLIN, September 19, 2017 /PRNewswire/ --

The "Contact Center Software Market by Solution (Customer Collaboration, Dialers, ACS, CTI, Workforce Optimization, Reporting & Analytics), Service, Deployment Type (On-Premises & Cloud), Organization Size, Vertical & Region - Global Forecast to 2022" report has been added to Research and Markets' offering.

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The contact center software market is expected to grow from USD 15.29 Billion in 2017 to USD 29.13 Billion by 2022 at a Compound Annual Growth Rate (CAGR) of 13.8%, due to the rising usage of contact center solutions among organizations to offer customers with enhanced experience through multiple channels, including voice, video, web, mobile, and social media. The contact center software offers competitive advantages to organizations by helping them to increase productivity through the automation of inbound and outbound operations of a contact center.

Evolution of the technology has changed the way enterprises deal with the potential ustomers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.


North America is expected to hold the largest market share and dominate the market from 2017 to 2022. This is mainly because there is a high focus on innovations and technology adoption, especially in the developed economies of North America. The high adoption of cloud, mobile, analytics, and social media among enterprises across various industry verticals has helped contact center software market to grow in North America. APAC is expected to be the fastest-growing region in the global market. The growth in the region is attributed to the presence of a large number of SMEs and huge customer base.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview And Industry Trends

6 Contact Center Software Market Analysis, By Component

7 Contact Center Software Market Analysis, By Deployment Type

8 Contact Center Software Market Analysis, By Organization Size

9 Contact Center Software Market Analysis, By Vertical

10 Geographic Analysis

11 Competitive Landscape

12 Company Profiles

  • Alcatel-Lucent Enterprise
  • Ameyo (Drishti-Soft)
  • Avaya Inc.
  • Cisco
  • Enghouse Interactive Inc.
  • Five9, Inc.
  • Genesys
  • Huawei Technologies Co., Ltd.
  • Mitel Networks Corporation
  • Oracle
  • Sap
  • Unify, Inc.

For more information about this report visit https://www.researchandmarkets.com/research/lng5gb/contact_center

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Research and Markets
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