Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today announced that a rapidly-growing
national real estate management company has selected a Five9 (News - Alert) contact
center cloud solution to support its expansion throughout the U.S.
One of the largest management companies in the United States, with
regional offices in 20 major markets, the Company's contact center with
more hundreds of agents focuses on customer service and support. With a
mindset of leveraging technology to provide this support, the company
was looking to replace their legacy system with a flexible solution that
would allow changes without contacting the cloud platform's service
Their existing Salesforce integration on the current solution was too
basic to meet the needs of their agents who rely on it heavily to
support their customers and for reporting the detail and performance
analytics the company needs to optimize the growth of the business and
the contact center.
The management company recognized the need for a more robust cloud-based
platform to meet its customer service goals and began to evaluate
alternatives, including Five9 and two other solutions.
After reviewing a report on Five9 by a leading industry analyst and
through their own evaluation, they became impressed with several
features of the Five9 solution, including its intuitive dashboard
offering, deep integration
with CRM solutions from Salesforce CRM, and its robust IVR and
reporting capabilities. It also became apparent that the Five9 solution
offered a significant upgrade in the areas of reliability and
scalability over its previous solution.
The company ultimately chose Five9 due to the outstanding performance
and flexibility of the Five9 platform, how the system met their business
needs, especially the depth of the Salesforce integration, and the high
touch customer engagement from Five9, which mirrors their own customer
"We are confident in our ability to provide high quality customer
experience solutions to customers in a broad range of vertical markets,"
said Mike Burkland, CEO of Five9. "As businesses from all industries
move their customer service software to the cloud, they are looking for
solutions that offer the highest levels of reliability and are equipped
with deep integrations with industry leading CRM solutions. Our
capabilities in these areas are being recognized by the market,
resulting in increased traction with customers from a wide range of
Talk with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, and is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171117005218/en/
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