NICE inContact (Nasdaq:NICE) today announced that IMImobile (News - Alert) has joined
the DEVone development program to provide omnichannel chat on
CXexchange, the most extensive technology ecosystem currently available
in the customer experience market. Products available on the CXexchange
marketplace are designed to integrate with NICE inContact CXone™, the
world's #1 cloud customer experience platform.
IMImobile's omnichannel chat solution allows CXone users to instantly
add additional messaging channels including SMS, Facebook (News - Alert) Messenger,
Twitter, In-App chat, Email, Skype for Business and WeChat for customer
support to their existing NICE inContact interface.
NICE inContact customers will benefit from IMImobile's digital chat and
customer experience automation solutions by enabling:
NICE inContact CXone empowers organizations to provide an exceptional
customer experience by acting smarter and responding faster to
ever-changing consumer expectations. To meet the needs of organizations
of all sizes, CXone combines best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence-all on an Open Cloud Foundation.
The need for contact centers to provide an omnichannel, digital customer
experience is imperative within the current market, where consumers
increasingly prefer to use digital messaging channels according to new
research from IMImobile.
Jay Patel, CEO, IMImobile
"IMImobile is excited to partner with NICE inContact and join CXexchange
marketplace. IMImobile's digital chat solutions have proven to enable
intelligent and proactive customer engagement while improving first
contact resolution and reducing inbound call volumes."
DEVone offers partners broad tools and resources to enable them to
create new applications on CXone, including extensive documentation and
support, and access to an online developer community. Companies
interested in how IMImobile's application works with CXone can visit
CXexchange to learn more about the application and read reviews.
CXexchange is a centralized, state-of-the-art marketplace for developers
to market and sell their CXone-based applications.
"Today's consumers seek a conversational chat-based interaction with
companies according to our research," said Paul Jarman, CEO of NICE
inContact. "With IMImobile's omnichannel chat on CXone, contact center
agents can easily navigate chat interactions across social, mobile and
online channels. We welcome IMImobile as part of the CXexchange
About NICE inContact
NICE inContact is the cloud contact center software leader, with the
world's No. 1 cloud customer experience platform. NICE inContact CXone™
combines best-in-class Omnichannel Routing, Workforce Optimization,
Analytics, Automation and Artificial Intelligence on an Open Cloud
Foundation. NICE inContact's solution empowers organizations to provide
exceptional customer experiences by acting smarter and responding faster
to consumer expectations. NICE inContact's DEVone developer program is
the industry's largest partner ecosystem, providing applications from
partner companies on the CXexchange marketplace that are designed to
integrate with CXone.
NICE inContact is recognized as a market leader by Gartner (News - Alert), IDC, Frost &
Sullivan, Ovum and DMG, and is part of NICE, the leading provider of
cloud and on-premises enterprise software, serving customers in more
than 25,000 organizations and 150 countries, including over 85 of the
Fortune 100 companies. www.niceincontact.com
IMImobile is a cloud communications software and solutions provider that
enables companies to use digital technologies to communicate and engage
with their customers.
Organisations that trust us to deliver smarter digital customer
engagement solutions include Vodafone, O2, Telefonica, Aircel, Airtel,
EE, AT&T (News - Alert), MTN, France Telecom, Centrica, Universal Music, Tata, AA, BBC
and major financial institutions.
IMImobile is headquartered in London with offices in Hyderabad, Atlanta,
Dubai and Johannesburg and has over 1000 employees worldwide. IMImobile
is quoted on the London Stock Exchange's AIM market with the TIDM code
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Jarman, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171211005279/en/
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