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| [January 12, 2018] |
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ForeSee and Citizens Energy Group to Host Live Webinar on Improving Customer Experience in Energy and Utilities
ForeSee, the leader in Voice of Customer (VOC) solutions, today
announced it will host a complimentary live webinar with
Indianapolis-based energy and utilities provider Citizens Energy Group
on Wednesday, January 17, 1:00pm ET. The webinar will offer expert
advice from Jeff Ford (News - Alert), Director of Billing and Customer Experience at
Citizens Energy Group.
"With a disciplined approach to CX measurement and improvement, Citizens
Energy Group is making win-win decisions for its customers, and its
overall business," explained Jason Conrad, moderator of the webinar and
Vice President at ForeSee. "We're thrilled Citizens Energy Group will
join us to share how a strategic approach to customer experience has
helped them achieve key performance goals."
This webinar will specifically cover how CEG:
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Measures and prioritizes CX across its website, contact center, and
overall customer relationships
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Validates CX initiatives with rigorous benchmarks
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Weaves customer satisfaction into the DNA of the business - from
fron-line employees up to the CEO
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Uses customer feedback to drive organizational objectives, and
continuous innovation in products and services
For more information and to register for the webinar, visit https://learn.foresee.com/energy-utilities-cx-webinar.
The event will be recorded and available for on-demand viewing at the
same address 24 hours after the scheduled live event.
About ForeSee
ForeSee helps companies achieve measurable business outcomes with
customer experience (CX) solutions that listen, capture, measure, and
benchmark customer feedback - across web, mobile, store, branches or
field offices, and contact centers. Organizations use ForeSee CX Suite
and its proven methodology to guide critical decisions and predict
business impact with certainty.
ForeSee is the customer experience choice for 70% of the Internet
Retailer (IR) 100, 90% of U.S. government executive branch departments,
8 of the top 10 retail banks worldwide (and half of the top 50), and
thousands of other companies and organizations. For more information,
visit www.foresee.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180112005354/en/
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