Avtex (News - Alert), a provider of integrated interaction solutions, announced today
the acquisition of QoS Telesys, a California-based contact center
consulting firm. QoS Telesys focuses on designing and implementing
contact center technologies that help clients more engage customers and
enhance experiences. Leveraging the Genesys (News - Alert) contact center technology
portfolio, QoS Telesys creates customized contact center solutions that
meet the unique needs of each and every client.
"Customers of the Genesys platform have relied on QoS technical
expertise and innovation for 15 years," said George Demou, Avtex
President and CEO. "We are pleased to bring this talent to Avtex and
continue to build our presence in the West."
Adding the QoS brand to the Avtex family allows both organizations to
continue to provide industry-leading contact center consulting and
technology services to clients.
"When we looked at the ever-changing landscape within our industry it
was clear that in order for us to continue providing customer experience
solutions we needed to evolve," said Jeff DeVries of QoS Telesys. "Avtex
was a natural partership that enables us to provide our customers with
a level of service and support unmatched in the industry while
continuing to evangelize Genesys technology solutions."
"I am excited to join Avtex to help move the company into a more
CX-centered environment and help clients better understand and utilize
the Genesys technologies," said Robert Wakefield-Carl, of QoS. "With the
additional resources our team brings to Avtex, we have a team in place
to move customers into the next generation of customer service and
understanding technologies like AI, Self-Service, and Mobility
Omnichannel to better serve their customers."
QoS Telesys is the third acquisition Avtex has made in California
recently as they continue to expand and bring their full suite of CX
consulting and technology solutions into the western region of the
About AvtexAvtex is a full-service Customer Experience (CX)
consultancy focused on helping organizations build trust with their
customers. As a peer-recognized consulting firm, Avtex guides
organizations through the process of creating or improving CX
strategies, platforms and policies. Avtex offers a wide range of
services to support CX, including CX Consulting, Technology
Optimization, Technology Innovation and Systems Management (News - Alert). The
company's long-standing partnerships with industry leading vendors
allows it to provide a wide range of technology solutions, including
Contact Center, Customer Intelligence, Business Productivity, App
Development and more. For more information, visit www.avtex.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180112005597/en/
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