Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today announced that it has been
selected by a financial technology company focused on providing
affordable loans to consumers.
With more than 240 retail locations, the financial technology company is
focused on providing loans to consumers with poor or no credit. The
company's contact center agents provide customer service and in two
languages (English and Spanish) related to loan origination, loan
applications and credit-building programs.
Frustrated by the poor service and support from their previous cloud
contact center vendor, as well as service disruptions, the company
turned to Five9 (News - Alert) for product reliability and reputation of service.
In contrast to the company's experience with its previous vendor, the
implementation of Five9's Virtual Contact Center solution was seamless,
while easily integrating with their existing proprietary CRM solution.
The company is utilizing Five9's administrative and reporting
capabilities, and has also taken advantage of Five9's Premium Support
"We continue o experience significant growth in the financial industry
where companies realize the correlation between customer service and
consistent growth," said Dan Burkland, President, Five9. "By embracing a
cloud-based model, companies in all industries can drive broader growth
and profitability while providing a truly differentiated experience for
Engage with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, which is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180116005547/en/
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