ibex, a leading provider of contact center services and other business
process outsourcing (BPO) solutions, held a grand opening event for a
new center in Kingston's picturesque waterfront district, located in the
Digicel (News - Alert) Building at 14 Ocean Boulevard. Within the initial 60 days of
operations, ibex already employs over 400 customer service agents and
management at the new location.
The company celebrated with a ribbon-cutting ceremony with invited
guests including Minister Vaz, Minister without Portfolio, Ministry of
Economic Growth and Job Creation. The event was concluded with a
ribbon-cutting ceremony and reception.
The new center, dubbed ibex Waterfront, will be the Caribbean and
Central America's headquarters for the rapidly expanding company. The
building, currently Digicel's headquarters for the Caribbean and Central
America, has 10 floors, a food court, first aid station and gym. The
building is the most energy-efficient office building in the Caribbean
using solar power and geothermal cooling systems.
"Our new center gies us the ability to add 1,200 more employees to our
existing base of over 2,000, who are currently employed in Portmore,"
said Bob Dechant, CEO of ibex. "We are very excited about our
partnership with Digicel as they have been very accommodating and
welcoming throughout the entire process."
"We are happy to welcome ibex to our headquarters building," said
Vanessa Slowey, Digicel CEO, Caribbean and Central America. "We look
forward to a long and mutually rewarding partnership with them."
In July 2016, ibex opened their current location in Portmore, and
recently expanded by an additional 23,000 square feet in October, 2017.
The company continues to work towards the goal of hiring over 5,000 in
Jamaica offers a business-friendly environment and a large, educated
labor pool which ibex has found resonates with clients. The company will
continue to explore additional expansion opportunities.
ibex is a leading end-to-end provider of technology-enabled Customer
Lifecycle Experience (CLX) solutions. ibex helps leading brands
worldwide acquire, engage, and retain customers. Headquartered in
Washington, D.C., ibex has delivery locations across 26 sites in seven
countries and maintains a network of over 15,000 employees. With its CLX
platform, the company's solutions range from handling 60 million
customer interactions yearly for its clients from onshore, offshore and
near-shore locations, to acquiring new customers for its clients that
add $2 billion yearly in lifetime revenues, to deploying its Clearview
platform that helps brands manage and optimize their customer experience.
CLX is the customer lifecycle, evolved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180119005488/en/
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