DUBLIN, May 18, 2018 /PRNewswire/ --
The "Call Centers - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.
This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced.
The report profiles 135 companies including many key and niche players such as:
Key Topics Covered:
1. INDUSTRY OVERVIEWCall Centers: A Quick PrimerCall Centers Tap Technology to Improve Operational Efficiency & Service QualityAddressing the Evolving Customer ExperienceDigital TransformationPlaying an Important RoleOutlookDeveloping Markets Drive GrowthOutsourced Call Center Services MarketDespite Outsourcing Wave, In-House Call Centers Continue to Remain DominantOffshore Call Centers: The Key Growth Vertical for Developing WorldA Brief Sketch of Major Offshore Destinations for Call CentersPhilippinesIndiaChinaMalaysiaCzech RepublicSingaporeBrazilPolandEgyptMexicoOnshore Call CentersStill in the ReckoningWave of Re-Shoring & Nearshoring StrategiesRight Shoring Gains Traction in Call Center OperationsMass Market Call Centers Outnumber B2B Call CentersMultiple Outsourced Call Centers: Order of the DayCompetitionLeading PlayersStartups Spur Innovation in Call Center IndustryAirCallEpiAnalyticsEvaluAgentPypestreamTalkDeskTechSeeTouchCommerceSentient MachinesUpcallSpurt in Mobile Telephony: The Key Driver of Industry Transformation Seen Over the Last Two Decades2. NOTEWORTHY MARKET TRENDS, GROWTH DRIVERS & ISSUESCloud Communications Continue to Reshape Call Centers marketOmniChannel Strategy Offers Holistic SupportUnified Communications Simplify Customer EngagementArtificial Intelligence Enhances Call Center ProductivityIndustry Displays Increasing Reliance on IVRIntegration of Social Media with Call Center Operations Opens New PossibilitiesOpportunity IndicatorsSustained Increase in Importance of Self-ServiceFocus Grows on Improved Contact Center AnalyticsIntegrating CRM with Big Data Analytics Brings in Significant BenefitsCompanies Target Multi-Skilled EmployeesIncrease in Remote Contact Center AgentsBuilding Meaningful Collaboration among Agents and the Way they WorkMulti-Language Contact CentersA Key TrendFrom Cost Centers to Profit CentersCall Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing CapabilitiesVirtual Agents Model Emerges as a New Profitable ApproachHosted or Virtual Call Centers on the RiseVirtual Call Centers Promise New OpportunitiesImproving Customer Experience' Turns into Core Area for Call CentersCustomer Experience Management: Leveraging Call Center Data with Decision Makng
For more information about this report visit https://www.researchandmarkets.com/research/3gg6p4/global_call?w=5
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SOURCE Research and Markets
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