Aspect (News - Alert) Software, a leading provider of fully integrated consumer
engagement, workforce optimization, and self-service solutions, today
announced the release of Aspect CXP 18 at ICMI Contact Center Expo. The
latest iteration of CXP includes enhanced features for chatbot
developers that make it easier for companies to meet the consumer demand
for sophisticated digital self-service. Aspect CXP 18 is designed to
create dynamic self-service applications that enable frictionless
customer-company interactions across any and all interactive voice
response (IVR) and digital self-service channels.
Automated assistants are now a routine part of nearly half of consumers'
lives according to the 2017
Aspect Consumer Experience Index. Over half of Millennials would
rather interact with an intelligent assistant for customer service than
speak to someone on the phone.
"As the availability of chatbots and consumer comfort with them has
grown, our customers are finding new and unique ways to integrate a
chatbot into their customer support operations," said Dr. Andreas
Volmer, Director of Product Management, Aspect Software. "We've designed
CXP 18 with the developer in mind. We want it to be easy for our
customers to design, implement and deploy both basic and quite complex
digital assistants. We are confident that these new digital "customer
service team members" will help companies provide better customer and
agent experiences and while lowering the overall cost of operating a
"As more consumers opt for a digital-first, self-service customer
experience, providing a multimodal approach is parmount for companies
striving to provide successful customer journeys," said Cobus Greyling,
Technical Product Manager, Occular Technologies. "Aspect CXP empowers
developers to deploy a single solution to speech, web & text interfaces
as well as virtual assistants & chatbots. And when you factor in Aspect
Natural Language Understanding (NLU) is already baked into the solution,
CXP becomes a very powerful tool today and into the future."
Key enhancements to CXP 18 include:
Key CXP enhancements to Via 18 include:
For more information about CXP 18 and Via CX 18 please visit: https://www.aspect.com/solutions/self-service/aspect-cxp-pro
To visit Aspect while at the ICMI Contact Center Expo stop by booth #612.
Aspect helps enterprises break down the walls between people, processes,
systems and data sources, allowing organizations to unite around the
customer journey. By developing fully native interaction management,
workforce optimization and self-service capabilities within a single
customer engagement center, we enable dynamic, conversational
interactions and create a truly frictionless omni-channel customer
experience. Leveraging the agility of our worldwide cloud infrastructure
and over 40 years of industry ingenuity, Aspect conveniently and easily
connects questions to answers while helping enterprises keep service
levels high and operational costs contained. For more information, visit www.aspect.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180521005186/en/
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