Next week, Alorica
Inc., the world's leading platform for all customer interactions, will
be participating in a variety of activities at the 19th
Annual Customer Contact Week (CCW) held in Las Vegas from June 18-22,
2018. This year's CCW conference will focus on delivering world-class
service with speed and efficiency through people, process and technology.
"The theme of this year's CCW event as it relates to speed and
efficiency are two multifaceted topics that as a company we are
challenging ourselves to respond and create innovative tools and
processes from both the customer and employee perspective," said Ashish
Bisaria, Global Head of Client Advocacy & Innovation at Alorica. "We are
excited to be participating in this event that brings the best and
brightest together in the customer care, customer support and contact
center industries together for meaningful mind exchange. We are looking
forward to both offering our insights while learning from industry
experts on the topics at hand."
On the second day of the event - Tuesday, June 19 - Alorica will be
hosting not one, but two sold-out site tours of its Alorica Badura site,
a location that had its milestone first call a few weeks ago on May 21.
Attendees will have the opportunity to experience our state-of-the-art
building, learn about our unique, distinctive culture, and meet our
utterly, insanely great team - all driven to help people and make lives
better…one interaction at a time.
"Powered bymore than 100,000 passionate people using innovative,
technology-powered solutions, and leveraging the processes implemented,
we know first-hand what it takes to deliver insanely great customer
service," said Colleen Beers, Sr. Vice President, Operations at Alorica
and CCW Advisory Board Member. "At this year's CCW event, these three
key elements - people, process and technology - will be a focal point
for discussion on delivering world-class service with speed and
efficiency. We are excited to offer our expertise but also learn from
other industry leaders."
The following day - Wednesday, June 20 - Ashish Bisaria will be
moderating and providing opening remarks for the Track 2: People
Discussion "Culture: It's Not What's on the Walls, It's What's in the
Halls" at 2 p.m. Led by Nick Friedman, President & Co-Founder of College
Hunks Hauling Junk & College Hunks Moving, "the largest and fastest
growing junk removal and moving franchise opportunities in North
America," attendees will learn how to attract "A" players, bring core
values to life, and save thousands of dollars in hiring by creating a
culture where employees never want to leave.
On the fourth day of the event - Thursday, June 21 - Colleen Beers, will
also moderate and provide opening remarks for the Track 2: People
Discussion "The Future of Customer Care" at 2 p.m. In this session,
attendees will learn how IBM (News - Alert) employed a virtual agent to resolve
customer issues more quickly and with no time constraints, and reduced
resolution time for most inquiries by 99%, leading to increased loyalty
and CSAT scores. Following this session, at 3 p.m., Alorica's Ashish
Bisaria will again participate in the Track 2: People Discussion, this
time he will be presenting on "Customer Relationship Management: An
Inside Out Approach." During this time, they will discuss fostering a
culture of collaboration between in-house and outsourced customer
contact functions, along with developing and delivering training to
tangibly improve quality assurance.
If you are attending the show and are interested in learning more about
Alorica's offerings, we can be found on the show floor at booth 809 and
811. Not attending? No problem! We can be reached via email at sales@Alorica.com.
At Alorica, we only do one thing -- we make lives better. How? As the
world's leading platform for all customer interactions, we create insanely
great experience for customers fueled by innovative technology,
advanced data analytics, and CX intelligence. Utilizing insights from
more than 600 million consumer interactions curated annually, Alorica is
a systems integrator of choice to 25 of the Fortune 50 healthcare
companies, six of the 10 largest financial institutions, four of the
five largest telecommunications companies, and five of the largest
retail companies. We call the OC home, headquartered in Irvine, Calif.,
with more than 100,000 employees in approximately 130 locations across
15 countries and 11 time zones around the globe.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180614005376/en/
[ Back To SIP Trunking Home's Homepage ]