Systems Inc. (Nasdaq: VRNT), The
Customer Engagement Company™, today announced it leadership
in customer engagement automation continues with two top industry honors
for its Intelligent
Both awards recognize groundbreaking achievement in AI-driven
self-service for the enterprise and contact center, with automation
that drives a world-class customer experience as the final product.*
AI Breakthrough applauded Verint's (News - Alert) contribution to the customer
experience, noting that there were more than 2,500 nominations and
fierce competition in all categories. "We have seen tremendous growth in
the area of natural language understanding and chatbot solutions, but
Verint's solutions stand out from the pack with capabilities for voice
self-service, virtual assistant, web self-service and customer
communities to provide an outstading AI and automation-driven customer
experience," said James Johnson, managing director, AI Breakthrough.
"The overall AI solution award is one of our marquee awards in the
program, and we are thrilled to recognize Verint as the 'Best Overall AI
Solution' award winner. Congratulations to the entire Verint team on
their well-deserved industry recognition."
CCW Digital's managing editor and director voiced similar praise in a
about the winners. "Today's business leaders … recognize the pivotal
importance of the customer experience," wrote Brian Cantor. "During the
annual CCW Excellence Awards, we honor individual and team-wide
contributions to training and development, culture, innovation, and
overall contact center strategy, and the ceremony represents those who
deliver the world's best customer experiences through modern, automated
technology systems." CCW Digital is the global online community and
research hub of more than 150,000 customer contact members.
Putting Real-time, Shared Intelligence at the Core of the Contact
Verint's Conversational AI platform orchestrates self-service through
Intelligent Virtual Assistants (IVAs)-exceptionally smart chatbots-that
take the customer experience to a new level, capable of extending
self-service options across the channels customers prefer. Delivering
efficiencies in automation via digital conversations in such user
interfaces as web chat, Facebook (News - Alert) Messenger, smartphone apps, SMS, Amazon
Alexa and online customer communities, Intelligent Self-Service makes it
easy for customers and contact center employees to get prompt, accurate
service, with less effort.
Based on a vision of shared AI-enabled intelligence that orchestrates
interactions in voice and digital channels and learns from them, Verint
Intelligent Self-Service is powered by Verint's investments in
automation, natural language understanding, and tools that empower
enterprises to manage both. It puts real-time shared intelligence at the
core of the enterprise, so whether it's a self-service customer
interaction or an interaction that escalates to a contact center agent,
the intelligence is there to provide insight, anticipate a customer's
next question and deliver a satisfying experience.
"It's an exciting field to be pioneering," says Verint's Nancy Treaster,
senior vice president and general manager of strategic operations.
"We're delivering transformative results that go beyond lowering cost
per contact and average handle, to also improve revenue and help
customers achieve their goals with more automation and less effort.
That's a giant step forward in making the customer experience
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries-including
over 85 percent of the Fortune 100-count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at www.verint.com.
* Verint received the AI Breakthrough and CCW awards in June
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2018, and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT
IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS,
NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS,
EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective owners.
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