Mortgage Group, a full-service mortgage company founded by Kevin
Stitt, has been recognized as a Contact Center of Excellence by BenchmarkPortal
for the second year in a row.
BenchmarkPortal (News - Alert) provides benchmarking, certification, training,
consulting and industry reports to the contact center industry, and the
company's Center of Excellence recognition is one of the most
prestigious awards in the customer service and support industry. The
Center of Excellence distinction is awarded to contact centers based on
best-practice metrics drawn from the world's largest database of
objective and quantitative data that is audited and validated by
researchers from BenchmarkPortal.
"The BenchmarkPortal Contact Center of Excellence award reminds our team
members that the steps we have taken to elevate the customer experience
are working," said Laura Packard, vice president of servicing at
Gateway (News - Alert). "As our sales channels continue to expand, it's crucial that we
not only maintain our current service levels but continue to seek
additional enhancements that deliver exceptional customer service well
after the loan closes"
Gateway is licensed in 41 states, and the District of Columbia, and now
operates more than 160 retail locations across the country. The company
is expected to provide mortgage services to approximately 150,000
customers this year, and its annual loan volume is forecasted to exceed
$7 billion while the servicing portfolio will surpass $20 billion.
"A contact center that seeks and achieves the Center of Excellence
Certification from BenchmarkPortal demonstrates a noteworthy commitment
to service excellence," said Bruce Belfiore, chief executive officer at
BenchmarkPortal. "The obvious beneficiaries of this commitment are the
center's customers, employees and shareholders."
"We are honored to be recognized as a Contact Center of Excellence for
the second year in a row," said Kevin Stitt founder of Gateway. "Our top
priority is to provide the best service possible to more than 150,000
customers who use our mortgage services each year, and this would not be
possible without our dedicated team members that strive to make a
positive impact in their communities."
From its origins in 1995, BenchmarkPortal has become a global leader in
the contact center industry, providing benchmarking, certification,
training, consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its innovative
approach to best practices for the contact center industry.
BenchmarkPortal hosts the world's largest database of contact center
metrics, which is constantly being refreshed with new data.
BenchmarkPortal's mission is to provide contact center managers with the
tools and information that will help them optimize their efficiency and
effectiveness in their customer communications. For more information on
BenchmarkPortal, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About Gateway Mortgage Group
Gateway, founded by Kevin Stitt, is one of the largest privately held
mortgage origination and servicing companies in the United States.
Established in 2000 and headquartered in Jenks, Oklahoma, the company
employs more than 1,200 team members in over 160 offices nationwide and
currently services $17 billion in residential mortgages. For more
information about Gateway, visit www.GatewayLoan.com.
Gateway Mortgage Group, LLC (NMLS 7233).
View source version on businesswire.com: https://www.businesswire.com/news/home/20180820005086/en/
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