VXI Global Solutions, which manages customer experience and interrelated
business outcomes, today announced that Executive Vice President Jared
Morrison has been promoted to Chief Operating Officer (COO), effective
immediately. Morrison joined VXI in early 2014 as Senior Vice President
of Philippine Operations, where he led the company through a period of
unprecedented growth and delivered sustained double-digit profits while
increasing the regional head count from 6,500 to 15,000 at present.
"Jared is an exceptional growth architect and a trusted leader who is
highly respected among our employees and customers. With his
demonstrated ability to passionately lead people and deliver results,
he's uniquely qualified to lead our global operations during this period
of rapid growth," said David Zhou, Co-Founder and Co-CEO, VXI Global
Morrison will be responsible for alignment, strategic prioritization and
operational excellence across all locations in the United States,
Caribbean, Latin America, and the Philippines, and continue to report to
the co-founders and joint CEOs of the company.
"Jared has a disciplined approach to operations management through
process standardization, imbibing a playbook culture, and driving
accountability across levels. I have tremendous confidence in Jared's
ability to deliver service excellence for our clients," said Eva ang,
Co-Founder and Co-CEO of VXI Global Solutions. "By naming Jared as our
Chief Operating Officer, we are investing in the future of VXI."
Morrison joined VXI in 2014 from a global customer interaction and
information management products company, where as the Philippines
Country Leader he managed the customer management practice with 16,000
associates across the country. Prior to that, he had a 10-year career at
AOL (News - Alert), where he held the position of Director of Operations. Jared studied
English Literature at the University of New Mexico.
"I joined VXI with a mission to build a culture of passion and purpose
as those are the foundational elements of a high performing
organization," said Morrison. "The new role allows me to listen to our
employees and customers globally, drive transparency and accountability,
and improve internal and external alignment between all stakeholders.
I'm excited and energized to lead VXI to its next phase."
Under Morrison's leadership, VXI Philippines won the most coveted "Best
Employer of the Year" ICT Award in April 2018, as well as "Best Contact
Center & BPO Company of the Year" recognition twice consecutively.
About VXI Global Solutions
VXI is a customer experience company, passionate about designing
solutions that augment its clients' business processes to deliver higher
revenue, greater profitability and happier customers. Founded in 1998,
the company has 30,000 employees across 42 locations in North and Latin
America, Caribbean, Europe and Asia Pacific.
VXI offers omni-channel customer care and growth services
using enabling technology and tools including a unified communication
platform, and purpose built productivity-enhancing applications that
precisely drive higher Sales conversion, NPS, and related key metrics
for its clients. Known for its transformation mindset, the company's IT
arm, Symbio (News - Alert), offers digital and business transformation solutions that
are seeded in its innovation philosophy of co-creation and seamless
For more information: www.vxi.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20180913006135/en/
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