Loyal, a leading provider of digital patient experience technologies,
announced today that the company has joined the Epic
App Orchard to enable direct scheduling through their hybrid live
and AI-driven chat solution, Guide. As an App Orchard contributor, Loyal
will utilize application programming interfaces (APIs), which serve as a
bridge between Epic tools and third-party software products to allow
health system website visitors to view availability and book
appointments directly through chat.
Backed by a custom-built neural network, Loyal's HIPAA compliant chat
solution Guide, uses powerful AI-driven algorithms to help patients
along every step of their online journey from understanding care options
to signing up for a clinical trial. With the addition of scheduling
through chat, Loyal aims to provide Healthcare systems using both Epic
and Loyal's Guide solution the capability to book directly into their
underlying scheduling systems without leaving a chat conversation.
"Improving access to care is one of the most important issues health
systems encounter. Our inclusion in the App Orchard gets us closer to
ensuring that Loyal's partners have online appointment scheduling easily
available to them through a simple integration and implementation
process," commented Brian Gresh, President of Loyal. "Whether the
appointment is scheduled through a chatbot or a live contact center
agent using the Guide platform, digitizing patient access through a
conversational interface like chat creates an experience that not only
drives patient acquisition, but also loyalty."
While the development of a direct scheduling application is their
immediate focus, Loyal joining the Epic App Orchard signifies the
beginning of a larger integration strategy for their Guide solution.
"With access to the expansive APIs offered through our App Orchard
inclusion, we see the potential for a number of additional
applications," added Abhi Sharma, VP Product for Loyal. "Understanding
consumer intent with the Guide platform has opened our eyes to a number
of opportunities to improve the digital patient experience with chat and
we are excited to make that happen for our partners."
Loyal's AI-driven platform provides health systems with the tools needed
to amplify patient feedback and guide patients through their digital
journey. With it's multi-disciplined team of engineers, marketers, and
data scientists, Loyal partners with the nation's leading health systems
to promote patient loyalty through a smarter digital patient experience.
For more information, please visit loyalhealth.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180918005070/en/
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