Avaya (News - Alert) Holdings Corp. (NYSE:AVYA) today announced that C3i
Solutions, a HCL Technologies (News - Alert) company, has implemented customized
Avaya communications solutions, turning its contact center into a next
generation digital engagement and personalization center with the
flexibility to drive increased innovation and improve customer
With more than 150 diverse clients, many among the Fortune 500, C3i
Solutions is a leading business process outsourcing (BPO) company
supporting over 35 million omnichannel interactions annually in 175
countries via its customers' communications channels of choice.
C3i Solutions has unique requirements that mirror their client's
diversity, global presence and an increasingly complex network of
business integrations. C3i needed a stable, flexible and integrated
contact center solution. Avaya satisfied the demanding compliance and
documentation requirements - a complex matrix of client, industry and
governmental regulation. C3i Solutions replaced its legacy systems in
phases to maintain the flexibility to meet clients' exact needs and
provide a customized experience for every unique client , while easing
the burden on its Technology team by consolidating six solutions to one
and capturing cost savings through reduced operational and support
"Consumers expect to engage wherever, whenever, and however they
prefer," Michael Dean, CTO, C3i Solutions. "We partnered with Avaya for
the experience and flexibility to drive innovation and deliver
customized contact center solutions to our clients and their customers.
The combination of Avaya capabilities affords us the platform to remain
a market leader in offering innovative, robust, and reliable
solutions-and do so more quickly than ever."
"At Avaya, we strive to create powerful yet simple communications and
collaboration solutions to fit the individual business needs for each of
our customers," said Chris McGugan, SVP Product and Technology, Avaya.
"We are proud to have provided C3i Solutions with solutions to create a
better experience for their customers today and a clear path to
embracing emerging technologies that can contribute to their competitive
advantage with every client service opportunity going forward."
About C3i Solutions
C3i Solutions, an HCL Technologies company, is a multi-channel customer
engagement services provider, specializing in global, high-touch
consumer, patient, and end-user management. For the past 35 years, its
unique, multi-channel approach and experience in highly regulated
industries have made the company the partner-of-choice for some of the
world's most trusted brands. With a strategic focus on innovation, C3i
Solutions excels at protecting clients' brands, while maximizing
productivity and cost efficiency.
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
Cautionary Note Regarding Forward-Looking Statements
This document contains certain "forward-looking statements." All
statements other than statements of historical fact are
"forward-looking" statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," "our vision,"
"plan," "potential," "preliminary," "predict," "should," "will," or
"would" or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company's Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company's filings with the
SEC (News - Alert) that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company's SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source (News - Alert): Avaya Newsroom
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All other
trademarks are the property of their respective owners
View source version on businesswire.com: https://www.businesswire.com/news/home/20190117005594/en/
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