Inc., a Neustar
company, today released its second annual report on the state of call
center authentication, based on a recent survey of contact center
professionals. TRUSTID, the leading provider of caller authentication
and fraud prevention solutions for contact centers, commissioned the
survey to gain a clearer understanding of how call centers are seeking
to fight fraud while preserving the customer experience.
The report suggests that as criminals' tools and tactics change, call
centers are increasingly looking to new technologies that will enable
them to quickly and accurately authenticate calls and prevent fraud
while ensuring high customer satisfaction.
The report elaborates on the following key insights:
To download the full report, click here.
Acquired by Neustar in January 2019, TRUSTID is a leading provider of
caller authentication, identity and risk solutions. TRUSTID works with
financial institutions and other enterprises to authenticate callers
using a caller's phone as an ownership-based authentication token that
puts trusted callers into the fast lane, before their calls are even
answered, while assessing the risk of others. TRUSTID's inbound caller
engagement solutions, along with Neustar's market leading outbound,
phone-centric risk solutions, help clients reduce contact center
operating costs, improve the customer experience, and increase the
efficiency of fraud-fighting efforts.
Neustar, Inc. is a leading global information services provider driving
the connected world forward with responsible identity resolution. As a
company built on a foundation of Privacy by Design, Neustar is depended
upon by the world's largest corporations to help grow, guard and guide
their businesses with the most complete understanding of how to connect
people, places and things. Neustar's unique, accurate and real-time
identity system, continuously corroborated through billions of
transactions, empowers critical decisions across our clients' enterprise
needs. More information is available at https://www.home.neustar.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190321005225/en/
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