SIP Trunking News

TMCNet:  Global and North America Team Collaboration Market 2020-2024 with Impact Analysis of COVID-19 - Remote Working Hiking Use of Team Collaboration Tools

[September 18, 2020]

Global and North America Team Collaboration Market 2020-2024 with Impact Analysis of COVID-19 - Remote Working Hiking Use of Team Collaboration Tools

DUBLIN, Sept. 18, 2020 /PRNewswire/ -- The "Global Team Collaboration Market: Size and Forecasts with Impact Analysis of COVID-19 (2020-2024)" report has been added to's offering.

Research and Markets Logo

Global Team Collaboration Market: Size and Forecasts with Impact Analysis of COVID-19 (2020-2024) provides detailed analysis of market size in terms of value, segment and user penetration followed by detailed analysis of the impact of COVID-19.

UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud. Seamless connection of global business locations alongside enabling effective team-collaboration are crucial benefits of UCC tools for organizations. For this reason, UCC is the backbone of team collaboration.

UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide API's and software tools for developers to add real-time cloud.

A few of the top UCC systems are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication systems are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.

The global team collaboration market is expected to increase at high growth rates during the forecasted period (2020-2024). The market is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.

COVID-19is acting as a tailwind for the industry. The surging trend of remote working due to stay at home orders is catalyzing the growth of the team collaboration market. The market is witnessing spike in usage of various UCC tools. Slack, Zoom and Microsoft Teams are becoming all the more important for enterprises for achieving effective communication and collaboration.

Moreover, the report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall global team collaboration market has also been forecasted for the years 2020-2024, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

8x8 Inc., Avaya, NEC Corporation and NICE in Contact are some of the key players operating in the global team collaboration market, whose company profiling has been done in the report. In this segment of the report, business overview, financial overview and business strategies of the companies are provided.

Key Topics Covered:

1. Executive Summary

2. Introduction
2.1 Team Collaboration An Overview
2.1.1 Importance of Unified Communication and Collaboration (UCC) in Team Collaboration
2.1.2 UCC by Services
2.1.3 Popular Unified Communication Systems
2.1.4 Major Advantages of UCC
2.2 Contact Center as a Service (CCaaS): An Overview
2.2.1 CCaaS: Definition
2.2.2 Benefits of CCaaS Application

3. Global Market Analysis
3.1 Global Team Collaboration Market: An Analysis
3.1.1 Global Team Collaboration Market by Value
3.2 Global Team Collaboration Market: Application Analysis
3.2.1 Global Team Collaboration Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others)
3.2.2 Global Team Collaboration IT & Telecom Market by Value
3.2.3 Global Team Collaboration BFSI Market by Value
3.2.4 Global Team Collaboration Public Sector Market by Value
3.2.5 Global Team Collaboration Retail Market by Value
3.2.6 Global Team Collaboration Others Market by Value
3.3 Global Team Collaboration Market: Type of Service Analysis
3.3.1 Global Team Collaboration Market by Type of Service (CCaaS, CPaaS and UCaaS)
3.3.2 Global CCaaS Market by Value
3.3.3 Global CPaaS Market by Value
3.3.4 Global UCaaS Market by Value
3.3.5 Global UCaaS Market by User Penetration
3.4 North America Team Collaboration Market: An Analysis
3.4.1 North America UCaaS Market by User Penetration
3.4.2 North America SMB UCaaS Market by User Penetration
3.4.3 North America Mid Enterprise UCaaS Market by User Penetration
3.4.4 The US Team Collaboration Market by Average Subscription Revenue

4. Impact of Covid-19
4.1 Impact on Global Team Collaboration Market
4.1.1 Remote Working hiking use of Team Collaboration Tools
4.1.2 Surging Demand for Video Conferencing Solutions
4.2 Impact on Industry Players to Covid-19

5. Market Dynamics
5.1 Growth Drivers
5.1.1 Growth in Enterprise Customers
5.1.2 Applied in Various Fields
5.1.3 Favorable Changes to Accounting Standards
5.1.4 Growing Penetration of Smartphones and Large-Scale Investments
5.1.5 Reasons for Growth of the Market
5.1.6 Increasing 4G connectivity
5.2 Challenges
5.2.1 High Competition
5.2.2 Hyper-converged Networks
5.3 Market Trends
5.3.1 New Product Launch
5.3.2 Indirect Sales Channel And Go-to-market Partnerships
5.3.3 Tight Integration Between CCaaS and CRM
5.3.4 Key Findings Influencing The Planning And Deployment Of Contact Center Infrastructure
5.3.5 Multiple Acquisitions in CCaaS Services
5.3.6 Themes Shaping UCC Industry

6. Competitive Landscape
6.1 Global Team Collaboration Market: Competitive Landscape
6.1.1 Global UCC Market Segmentation and Vendor Landscape
6.1.2 Global Video Conferencing Market Players by Share
6.1.3 Global Team Collaboration Market by Potential Consolidators

7. Company Profiles
7.1 8x8 Inc.
7.1.1 Business Overview
7.1.2 Financial Overview
7.1.3 Business Strategy
7.2 NEC Corporation
7.3 Avaya
7.4 NICE inContact

For more information about this report visit

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

Media Contact:

Research and Markets
Laura Wood, Senior Manager

For E.S.T Office Hours Call +1-917-300-0470
For U.S./CAN Toll Free Call +1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

Cision View original content:

SOURCE Research and Markets

[ Back To SIP Trunking Home's Homepage ]