SAN FRANCISCO, Oct. 13, 2021 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Contact Center Software - Global Market Trajectory & Analytics". The report presents fresh perspectives on opportunities and challenges in a significantly transformed post COVID-19 marketplace.
FACTS AT A GLANCEEdition: 8; Released: April 2021Executive Pool: 23383Companies: 17 - Players covered include 3CLogic; x, Inc.; Alcatel-Lucent Enterprise; Ameyo (Drishti-soft Solution Pvt. Ltd.); Aspect Software, Inc.; Avaya, Inc.; BT Group plc; Cisco Systems, Inc.; Enghouse Interactive; Fenero, Inc.; Five9, Inc.; Genesys; Huawei Technologies Co., Ltd.; IBM Corporation; Mitel Networks Corp.; NEC Corporation; NICE Ltd.; Oracle Corporation; RingCentral, Inc; SAP SE; Solgari; Top Down Systems Corporation; Unify is part of Atos Group; Verizon Communications Inc.; Vocalcom Group; West Corporation; Zendesk, Inc.; ZTE Corporation and Others.Coverage: All major geographies and key segmentsSegments: Component (Software Solution, Software Services); Vertical (BFSI, Consumer Goods and retail, Healthcare, IT and Telecom, Government, Travel and Hospitality, Media and Entertainment, Other Verticals)Geographies: World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.
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Global Contact Center Software Market to Reach $46.2 Billion by 2026Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected to reach a revised size of US$46.2 Billion by 2026, growing at a CAGR of 14.3% over the analysis period. Software Solution, one of the segments analyzed in the report, is projected to record a 13.1% CAGR and reach US$33 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Software Services segment is readjusted to a revised 16.6% CAGR for the next 7-year period.
The U.S. Market is Estimated at $7.1 Billion in 2021, While China is Forecast to Reach $8.1 Billion by 2026The Contact Center Software market in the U.S. is estimated at US$7.1 Billion in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$8.1 Billion by the year 2026 trailing a CAGR of 13.8% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12.6% and 12.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 10.5% CAGR. More
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About Global Industry Analysts, Inc. & StrategyR™Global Industry Analysts, Inc., (www.strategyr.com) is a renowned market research publisher the world`s only influencer driven market research company. Proudly serving more than 42,000 clients from 36 countries, GIA is recognized for accurate forecasting of markets and industries for over 33 years.
CONTACTS:Zak AliDirector, Corporate CommunicationsGlobal Industry Analysts, Inc.Phone: 1-408-528-9966www.StrategyR.com Email: ZA@StrategyR.com
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SOURCE Global Industry Analysts, Inc.
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