NEW YORK, Dec. 1, 2021 /PRNewswire/ -- The CCaaS market report offers information on several market vendors, including ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE, among others. The CCaaS market is set to grow by USD 2.26 billion at a CAGR of 12.07% from 2021 to 2026, according to the latest research report from Technavio. The CCaaS market is fragmented, and the vendors are deploying various organic and inorganic growth strategies to compete in the market.
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The CCaaS market covers the following areas:
The CCaaS market report offers a comprehensive analysis of the strategies adopted by vendors and the trends, drivers, and challenges affecting the market size. The report identifies the increasing adoption of cloud-based offerings as one of the major factors driving the growth of the market. However, the increased risks related to data security and privacy may impede the market growth
The CCaaS Market is segmented by End-user (IT and telecom, BFSI, consumer goods and retail, healthcare, and others) and Geography (North America, Europe, APAC, South America, and MEA). The contact center as a service market's growth-share from the IT and telecommunication companies segment will be significant for revenue generation. IT and telecommunication companies offer technology products and services to their customers. They also invest in CCaaS for improving productivity, product and service delivery innovations, sales growth, and cost-effective methods for IT service. Telecom companies are adopting contact centers as a service for tracking and analyzing all the interactions of their potential and existing customers.
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CCaaS Market Scope
Growth momentum & CAGR
Accelerate at a CAGR of 12.07%
Market growth 2022-2026
USD 2.26 billion
YoY growth (%)
North America, Europe, APAC, South America, and MEA
Performing market contribution
North America at 42%
Key consumer countries
US, UK, Australia, Canada, and India
Leading companies, competitive strategies, consumer engagement scope
ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, market condition analysis for the forecast period
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About UsTechnavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
ContactTechnavio ResearchJesse MaidaMedia & Marketing ExecutiveUS: +1 844 364 1100UK: +44 203 893 3200Email: firstname.lastname@example.orgWebsite: www.technavio.com/
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