In a recent survey conducted by WhichVoIP, a website providing VoIP phone service comparison and reviews of leading business and residential VoIP providers, it was found that the two main drivers behind the adoption of VoIP services by WhichVoIP business customers were low costs and wide range of useful features. 

In a release, Tony Campbell, CFO of WhichVoIP, said, “Business leaders are looking for cost-effectiveness and high functionality of goods and services, especially for technology-based services.”

The Seattle, WA based company revealed the survey results to reinforce awareness among VoIP service providers about the needs and demands of VoIP customers. WhichVoIP has been focussing on delivering information as well as on providing competitive choices about various VoIP service providers to both corporate and individual customers.

The survey revealed that cost of acquiring and maintaining VoIP communications technology was the leading reason behind business customers making the switch to VoIP services. Nearly 80 percent of the respondents in the survey indicated that the cost effectiveness of the service was a crucial consideration for them making the switch to VoIP communication systems.

Business VoIP phone services offer customers with cost effective domestic and international calling rates. The communication technology also eliminates the need for businesses to maintain any type of in-house PBX hardware and associated maintenance requirements which are typical to telephony systems. More than 60 percent of the respondents said that the range of value-added features and capabilities which are provided free to customers was another important consideration for switching to VoIP services.

Tony Campbell said, “It’s no surprise that business leaders and managers were attracted to the opportunity to get quality service and value-added features without the extra cost associated with the PSTN.”

WhichVoIP also revealed that 53 percent of respondents said that knowledge of the salesperson was detrimental to their decision to go with VoIP business phone service while more than 21 percent of the respondents said that the friendliness of the salesperson was important to their decision to go with VoIP phone services.