Providing training to customer service employees can be an arduous task especially for small business owners. To help one handle this requirement, Virtual-PBX.ChooseWhat.com recently made an announcement on the release of a cutting edge Phone (News - Alert).com review which included call recording and group text messaging features. Call recording permits the management or the people using it to send out prerecorded messages. There is also group text messaging which allows the management to send the same SMS to multiple recipients at the same time.

The staff of Virtual-PBX (News - Alert).ChooseWhat.com has rated Phone.com’s Virtual Office 300 plan as being one of the best in terms of quality based services that are available on its website. Users can now be comfortable with unlimited extensions, voicemail alerts, voicemail to text transcription, as well as unlimited voicemail storage for close to 90 days. One will also be able to send out faxes online, free of cost via Phone.com (News - Alert). One will have purchase an additional line in order to receive faxes. The Phone.com customer service is currently considered the industry average by ChooseWhat Labs staff.

Upon reading the review that come by on hosted PBX reviews, there are several small business managers who feel that additional information with regards to technical details of product features were missing. To improve the service, Virtual-PBX.ChooseWhat.com now provides important and relevant information related to hosted PBX features. This makes it easier for shoppers to decide on making a purchase simply by looking at the Key Features portion of the website.

In a release, Casey Jones, Virtual-PBX.ChooseWhat.com Site Manager, said, “The new product features now provided by Phone.com are fantastic for the small business owner. Call Recording technology has many applications in training employees and avoiding loss of sales. We find that the Group Text messaging feature helps managers publish mass communication to employees.”