ServicePilot Technologies has announced the availability of ISM Enterprise version 8.1, its latest version including support for Avaya VoIP and UC products and Acme Packet (News - Alert) Net-Net session border controllers (SBCs).

ServicePilot ISM is a product that offers integrated infrastructure management for networks, servers, storage, VoIP and applications. SM Enterprise is used by some of the largest companies and service providers in the world. It is a fully integrated service assurance solution and offers benefits such as availability, performance and service level management and capacity planning through an optimized platform.

It provides out-of-the-box support for a wide range of technologies, and is highly adaptable to support new ones in the future.

“ServicePilot ISM Enterprise was designed to simplify VoIP and UC management and deliver fast time to value,” Bertrand Mahe’, President and CTO of ServicePilot, said in a press release. “We offer customers a proven alternative to competitive monitoring tools, and we continue to enhance ISM to support a wider range of technologies and address customer requirements.”

The Acme Packet Net-Net product offers interactive communications such as voice, video and multimedia sessions across IP network borders. It also facilitates session border controller (SBC) deployments in enterprises, contact centers and government defense and security domains.

The Net-Net is ideal for companies requiring control for 150 to 8,000 sessions, and offers the session border controls that companies need in areas such as security, service reach maximization, SLA assurance, regulatory compliance and cost management.

TMC’s (News - Alert) Amanda Ciccatelli recently reported an interview of ServicePilot Technologies’ vice president of Marketing & NORAM Sales, Ken Spear, with TMC’s Erik Linask (News - Alert). Ken Spear revealed that ServicePilot customers are typically managed service providers (MSP) and enterprises who want ensured 100 percent availability, excellent call quality and consistent performance to their end users.

When you deal with something like UC, he said, it’s a very complex solution. There are several moving parts.