OAISYS (News - Alert) highlights flexible deployment options for its Talkument and Tracer call recording and contact center management software. The software can be deployed on-premises, in a pure cloud (hosted) environment or in a new hybrid-cloud configuration. OAISYS refers to this all-inclusive or unifying approach as “OAISYS AllWays” as it meets any/all deployment requirements by the customer. 

Call recording solutions help businesses evaluate sales techniques and ensure quality and compliance - important activities that foster customer loyalty, which in turn improves a company’s bottom line. Talkument call recording and voice documentation software utilizes patent-pending OAISYS Portable Voice Document (PVD) technology for storing and organizing call recordings. Tracer is a license-activated contact center management software that adds advanced capabilities for quality assurance, real-time coaching and employee evaluation.

The OAISYS solutions have long been deployed with a number of leading premises-based telecommunications telephony systems (from Avaya, Mitel, NEC (News - Alert), ShoreTel and Toshiba) and have also been deployed with hosted PBX services, such as the recently-announced partnership with Sterling Communications that offers the OAISYS call recording solutions with its SterlingVOICE hosted VoIP solution.

What’s new from OAISYS is a “hybrid” model in which the customer has a pre-existing telephone system on-site, but wants to incorporate call recording and contact center management software as an on-demand hosted service. This eliminates the need to install any dedicated equipment for call recording at their location or to have any particular expertise to manage and maintain the solution. The new “OAISYS Gateway (News - Alert) to the Cloud” service includes an on-premises device called the Gateway Appliance that captures voice conversations from the telephone system. The call data is initially stored locally (the appliance provides short-term buffering) and then is uploaded to the OAISYS managed services location per a flexible schedule defined by the customer. As an on-demand, hosted service, customers simply pay on a month-by-month, pay-as-you-go basis to access their call recordings as needed, making the OAISYS hybrid-cloud solution an affordable, convenient option for small and mid-sized businesses.

OAISYS also addresses the growing population of mobile workers, recently introducing the Mobile Recall application for easy Web-based access to call recordings from any browser-enabled smartphone or tablet device.