Teltech Africa, known for its service excellence and technical expertise the erection of contact centers, has been selected by Indosoft (News - Alert) to resell its Q-Suite based contact center solutions in Botswana and other southern African countries like Zambia, Zimbabwe, Namibia and South Africa.

Indosoft’s has deployed its ACD and Dialer software suite in many call centers across the globe, directly and through resellers. Appointment of Teltech Africa as a certified reseller of Q-Suite, gives Indosoft a valuable partner for installing and supporting its ACD and Dialer software suite for Asterisk (News - Alert).

"We are excited to have Teltech Africa as our certified resellers for Botswana" said Gabe Bourque, CEO at Indosoft. "Their rich Asterisk and VoIP background along with the knowledge of the call center requirements will greatly assist our expansion in the emerging African market"

Q-Suite offers number of tools to manage contact center operations. Using Its GUI-based dial plan builder for call flow routing and the agent customer interaction Script Builder, call center managers can easily set up new and sophisticated campaigns and inbound services. From detailed contact center reporting to supervisor console for real-time dashboard and quality monitoring, Q-Suite is a complete platform for both premises-based and cloud contact center deployments.

"We wanted to bring the cost and technology benefits of Asterisk to the contact center industry in Botswana and Southern Africa." said Quinton Lee Wijburg, managing partner of Teltech Africa. "The powerful call center functionality available from Q-Suite fully complements Asterisk PBX (News - Alert). We are impressed with its real-time monitoring, management reports and supervisor dashboards for overall call center management. In Q-Suite, we have found a complete and cost-effective contact center solution for implementing powerful ACD and Dialer functionalities."

The growing demand for Asterisk-based call center software around the world has created a favorable market for Q-Suite with its out-of-the-box features lowering cost, increasing productivity and providing value.

The extensive CTI library with .NET (News - Alert) and XML API, as well as its Web API for Agent and Admin functionality, provides the necessary flexibility required for the different markets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.