RADCOM has revealed that it has won a contract of near $3 million from a big Tier 1 telecommunications services operator. According to this contract, the operator will make use of RADCOM's Omni-Q Service Assurance Solution for its 2G and 3G network.

The Omni-Q Service Assurance solution looks after various services such as VoIP, Video, IPTV (News - Alert), Wireless and data. To continuously analyze service performance and quality, it makes use of a comprehensive list of service and network performance and measurement methodologies.

To enhance network Quality of Service (QoS) and Quality of Experience (QoE), Omni-Q will monitor voice and data services of the operator's global traffic. The Tier 1 operator offers services such as wireless and Mobile Broadband Internet and mobile telephony. According to the agreement, there will be numerous technologies that make use of various additional applications from the company’s Service Assurance Application suite.

With a state-of-the-art set of Service Assurance monitoring applications, RADCOM’s unique Service Assurance solution offers a seamless integration between conventional network monitoring and troubleshooting solutions.

“In the highly competitive telecom space, quality of service and experience are critical to reducing customer churn, and operators are seeking a complete monitoring solution," said David Ripstein RADCOM's president and CEO. "RADCOM's extensive and comprehensive set of Quality of Service and Experience applications for the different technologies of this operator is the reason we won this new account.”

In 2007, Mediacom Communications Corporation selected RADCOM’s distributed voice service quality monitoring system, Omni-Q, which monitors, records and evaluates MOS (Mean Opinion Score), which is a reflection of voice quality on live calls. Cable operators such as Mediacom can monitor their network and detect potential service affecting issues using Omni-Q. Along with voice quality monitoring and subscriber level troubleshooting, the solution will provide Mediacom with the network-wide visibility and drill-down capability.