Sangoma Technologies recently launched the Sangoma Answering Machine Detection (AMD) for Asterisk software solution.
Asterisk is a free and open source framework for building communications applications. It powers IP PBX systems, VoIP gateways, conference servers and
Frederic Dickey, director of professional services at Sangoma, said that the Sangoma AMD for Asterisk solution is proven to deliver AMD accuracy at levels of 95 percent in under 300ms and nearly 98 percent in under two seconds.
For the call center solution provider, this can deliver a significant competitive edge, Dickey said, adding that for the call center operator, the result is higher efficiency and higher profitability.
The newest offering provides backward compatibility to Asterisk 1.4. At a price-point aligned with the open source marketplace, it delivers all of the features of other sophisticated dialer analytics packages.
Moreover, the new solution incorporates native support for Asterisk, and AMD functions can be applied to TDM and sip-based voice over Internet protocol (VoIP) calls, providing implementation flexibility in the mixed-technology environments that are found in many call center operations.
Sangoma provides a solution portfolio that enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes voice and data boards, transcoding and gateway software, and standalone gateway appliances, designed for simple integration with open source and closed source IP PBX applications, contact centers and more.
"The company is strongly committed to the open source community and is continually developing cost-effective hardware and software solutions for open source developers looking to incorporate new features and leading-edge performance into their solutions,” Dickey said.
He expects that the Sangoma AMD for Asterisk solution will give open source call center system developers the ability to stand toe-to-toe with big, proprietary system providers at a very attractive price.
In October, the company announced the release of version 5.0 software for its NetBorder SS7 VoIP Gateway, extending the gateway’s broad range of signaling, protocols, and management interfaces that facilitate integration of nearly any VoIP network into an SS7-based carrier network.