From the Enterprise VoIP Experts

November 15, 2012

Inflow Wins ShoreTel Outstanding Customer Achievement Award

By SIP Trunking Report Contributor

Inflow Communications, a provider of ShoreTel VoIP business phone systems with integrated UC, recently announced that it has been recognized with the ShoreTel Outstanding Customer Achievement Award for third consecutive year.

Inflow specializes in ShoreTel VoIP business phone systems with UC integration and other business communication technology, including network infrastructure and HD video conferencing. ShoreTel phones come preconfigured, reducing the time required to deploy the VoIP business telephone system. And because ShoreTel phones interoperate with ShoreTel Communicator, it is easy to extend the reach and features ShoreTel’s business VoIP solution well beyond the walls of the office.“Being recognized by ShoreTel and our customers is a huge honor for us,” says Travis Dillard, president of Inflow Communications. “This level of feedback doesn’t just let us know how we’re doing now; it also allows us to identify opportunities where we can provide better support for our customers in the future.”

 “It is Inflow’s unique combination of technical knowledge, customer service training and support that helps set us apart,” notes Dillard. “We employ the most tier-3 ShoreTel support engineers in the area, so we don’t just provide installation for our customers, we also offer strategic consultation and follow-up support packages that help companies choose the best Unified Communications system for today with an actionable plan to help their communications grow with them in the future.”

ShoreTel recently announced that, based on the findings of its best-practices research, Frost & Sullivan presented the 2012 North American Customer Value Enhancement Award in the Hosted IP Telephony and UC Services market to ShoreTel's Cloud Division with its ShoreTel Sky family of products. The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

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Edited by Brooke Neuman