Xtend Technologies, a company that specializes in developing and delivering computer-based telephony solutions, recently announced that its Outbound Dialer (OBD) has been successfully tested for interoperability with products from Matrix Comsec, a manufacturer of VoIP products such as IP-PBX (News - Alert), IP-Servers, VoIP Gateways and IP Phones.
As a result, users will now be able to leverage strong connectivity with legacy and omnipresent networks.
Xtend Outbound Dialer (OBD) is a communication product with features to deliver information to customers about various services, offers, etc. Xtend OBD, also known as Outbound Dialer, is an automated dialing system that dials a list of phone numbers in a group through multiple channels.
Xtend OBD tries to reach more than thousands of people in diversified languages.
Matrix offers IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems, Video Surveillance System and Fire Alarm Systems. These solutions are feature-rich, reliable and conform to the international standards.
Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers longer and more quickly.
Sharing views on this interoperability program, Sajeev Nair, manager of Product Management, Matrix Comsec, said, “Matrix with a wide range of IP-PBX and VoIP Gateways have identified the need to offer more opportunities to call centers to increase their efficiency. This interoperability program was designed and conducted to ensure the benefits especially to those offering solutions hand-in-hand with Xtend OBD Systems and call center agents.”
Kurian Thomas, director at Xtend, said, “Xtend Technologies, developer of telephony solutions gladly announces the interoperability of Xtend and Matrix Telecom (News - Alert) based products. Since the beginning, we have pioneered a wide range of voice applications that cover the varied spectrum of [the] telecom industry, and now through this interconnection, our Call Center and OBD solutions will bring additional benefits to users by providing varied connectivity to GSM, PRI and PSTN networks.”
“Matrix solutions will help us to navigate and provide reliable communication solution with its wide range of IP-based products,” he added, “thus enabling voice calls to connect different networks in a [more] flexible and seamless manner than ever before.”
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Edited by Braden Becker