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December 12, 2012

Durham Emergency Comm Center Selects Intrado to Enhance its 9-1-1 Solution

SipTrunkingReport Contributor

The Durham Emergency Communications Center (DECC) has selected the Intrado Great Migration i3-compliant, cloud-based package of NextGen 9-1-1 solutions, which will augment call routing capabilities while enhancing image and video delivery.

“We are pleased and excited to have the Durham Emergency Communications Center as one of our initial Great Migration customers,” said Steve Lowe, senior vice president and general manager at Intrado. “We’ve enjoyed a long and productive relationship with DECC, and it’s great to be a key part of this ongoing expansion of their NextGen 9-1-1 capabilities.”

DECC serves as a public safety answering point (PSAP) in North Carolina, accepting text messages sent to the digits “9-1-1.” DECC will now leverage the i3 compliancy of the Intrado Great Migration, which is cost effective and easy to deploy to further enhance 9-1-1 services delivery.

James Soukup, director of DECC said, “The overall cost savings of the Great Migration when compared to our current on-premises solution, along with the guaranteed i3 compliancy and long-term stability and credibility of Intrado made the move to Intrado a safe and easy one. Intrado is the only 9-1-1 provider in the market today that offers such a comprehensive, cloud-based solution to NextGen 9-1-1.”

By migrating the PSAP call-taking infrastructure to the Intrado cloud, DECC can provide optimized call-handling technology, which eliminates spending on new hardware or on maintenance.

With this capability DECC will be able to improve the safety and security of all residents and visitors in Durham County, as it delivers non-stop 9-1-1 access to residents, visitors and user agencies. Emergency and non-emergency requests like the dispatch for police, fire, EMS, and other City/County support agencies are handled by DECC.

Recently, Sprint Wireless and Intrado announced that customers can send a text message to 911 from locations in Vermont for emergency help, as part of an initial four-month trial to test the potential of an emerging technology.

The Williston Public Safety Answering Point (PSAP) will accept 911 text messages from Sprint Wireless customers as part of collaboration between Vermont Enhanced 911 Board, Sprint Wireless and Intrado. 

Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.

Edited by Braden Becker
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