Not-for-profits, such as the Salvation Army West Women and Children's Shelter, Safe Haven Shelter, Free Store Food Bank and the British Red Cross, have reportedly implemented ShoreTel (News - Alert) unified communications solutions to realize effective and efficient operations.
In order to handle donors, evaluate programs, compete for grant funding or discuss legal requirements, not-for-profits do not have the money or resources to deal with complex technology even though they understood the significance of unified communications. ShoreTel, on the other hand, provided them with solutions that were cost effective and easy-to-use and does not require employees to undertake any special training.
While traditional phone systems are affordable for not-for-profits, it is nowhere near the set of features and functionalities offered by ShoreTel solutions.
Glenn Rogers, chief information officer at Girl Scouts of Northern California, said, “The implementation of the ShoreTel system has really improved what we can offer to members, donors and staff. Probably the biggest benefit we’ve seen is that we now have one system to support the entire company. This has unified our offices and helped our staff stay more connected. I wish we’d implemented ShoreTel sooner.”
ShoreTel explained that it delivers a complete VoIP business phone system that integrates voice, unified communications (UC), and contact center capabilities. Unlike many providers, ShoreTel’s VoIP telephone system is an all-in-one business communications solution which blends the attributes of a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system.
Kevin Gavin (News - Alert), chief marketing officer at ShoreTel added, “At this time of year, non-profit organizations are often struggling to make the holidays warmer and more comfortable for the people they serve. Worrying about complex communication systems is at the bottom of their priority lists. ShoreTel is pleased to play a small part in helping these organizations run more smoothly.”
Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminars in South San Francisco on November 27, 2012.
Edited by Brooke Neuman