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January 23, 2013

Voxbone Intros Wholesale Emergency Calling Service in Multiple European Countries


By SIP Trunking Report Contributor



Voxbone has rolled out an easy to set-up, cost-effective wholesale emergency calling service called VoxOUT, which enables providers of cloud communications, SIP trunking and other enterprise VolP services to support emergency calling.


Currently introduced in the United Kingdom, Germany, France, Ireland, Belgium, Luxembourg and Denmark – VoxOUT offers instant access to local emergency services from multiple countries over one central interconnection.

This new service comes with an add-on to Voxbone's VoxDID service, which offers global service providers local geographical telephone numbers and call capacity from more than 4,000 cities in 50-plus countries.

VoxOUT permits outgoing calls to emergency services for VoxDID phone numbers. At the core of this service, Voxbone maintains routing tables that map local addresses to local emergency service numbers.

If an end-user of a Voxbone customer makes a call to the emergency service, Voxbone identifies the location of the end-user in its address database and looks up the E.164 telephone number of the corresponding local emergency service. After the emergency number has been translated into a local telephone number, Voxbone delivers the call to the local PSTN, on which it is routed to its destination. The service works with any SIP-compatible service platform.

"Our new VoxOUT service gives VoIP providers a competitive advantage when targeting European and multinational enterprises by helping them overcome one of the biggest barriers to migrating to VoIP," said Voxbone CEO Rod Ullens.

"While wholesale access to emergency services is widely available in North America, this is not common in other countries. This complicates things for U.S.-based cloud communication providers wanting to expand their services internationally. Combined with powerful IP-based communications applications and traditional voice-termination services for local calls to regular phone numbers, VoxOUT enables cloud providers to offer communications services that are superior to old-style telephony at all levels."

VoxOUT will be available in additional European countries, followed by other major markets based on customer needs.

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Edited by Rachel Ramsey